Christopher Massella
Community Association Provissional Manager.
Henderson,NV
Summary
Dynamic Business Operations Manager with a proven track record at Commercial Supplies, enhancing operational efficiency through streamlined inventory management and effective vendor negotiations. Skilled in budgeting and forecasting, I foster cross-departmental collaboration and staff training, driving improved client experiences and satisfaction. Extremely organized, with ability to navigate through daily activities, while planning for future events.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Business Operations Manager/Small Business Owner
Medical Supplies and Scrubs
Las Vegas, NV
10.2020 - 01.2022
- Streamlined inventory management processes to enhance accuracy, resulting in improved order fulfillment and reduced errors.
- Developed and implemented operational procedures that increased efficiency, leading to smoother daily operations and team collaboration.
- Coordinated cross-departmental communication to ensure timely project completion, enhancing overall workflow and operational effectiveness.
- Managed supply chain logistics to optimize delivery schedules, significantly improving product availability and customer satisfaction.
- Assisted in budgeting and forecasting activities, contributing to more informed decision-making and effective resource allocation.
- Collaborated with vendors to negotiate supply contracts, achieving better terms that positively impacted operational costs and efficiency.
- Oversaw training sessions for new staff on operational protocols, ensuring compliance and fostering a knowledgeable team environment.
Massage Therapist
Self
Las Vegas, NV
01.2008 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Promoted wellness by educating clients on self-care and stress management techniques.
- Maintained client treatment records and designed long-term care programs for return customers.
- Boosted repeat business through outstanding customer service and personalized massage experiences.
Massage Therapist/Team Lead Instructor
Caesars Palace
01.2008 - 10.2020
- Led a team of therapists and concierge with knowledge to enhance service delivery, resulting in improved guest satisfaction and repeat visits.
- Trained and mentored junior therapists on advanced techniques, fostering skill development and promoting a collaborative work environment.
- Implemented new massage techniques and therapies, increasing service offerings and attracting a diverse clientele.
- Collaborated with spa management to streamline operational processes, improving overall efficiency and client experience.
Claims Adjuster
P5 Health Sollutions
Las Vegas, NV
08.2006 - 01.2008
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Education
Certificate - Community Association Management
03-2025
LMT - Massage Therapy
10-2007
- Honor Roll [Semester and Year] 3.85 GPA
No Degree - Business Management
Skills
Inventory management
Timeline
Business Operations Manager/Small Business Owner - Medical Supplies and Scrubs
10.2020 - 01.2022
Massage Therapist - Self
01.2008 - Current
Massage Therapist/Team Lead Instructor - Caesars Palace
01.2008 - 10.2020
Claims Adjuster - P5 Health Sollutions
08.2006 - 01.2008
Key Realty School - Certificate, Community Association Management
Nevada School of Massage Therapy - LMT, Massage Therapy
CCSN - No Degree, Business Management