Hannah Reis
Summary
Dynamic Shift Leader with proven expertise in customer service and event coordination. Skilled in multitasking and maintaining high standards of guest experiences while supervising team dynamics.
Overview
9
9
years of professional experience
Work History
Shift Leader
Madre
Raleigh
06.2024 - 05.2026
- Coordinated private events, crafting charcuterie boards/tables to enhance guest experience.
- Supervised team members during shifts, ensuring operational efficiency and quality service.
- Facilitated communication between front-line staff and management to resolve issues promptly.
- Monitored customer service standards to maintain high-quality guest experiences.
- Created an organized work environment through task delegation to staff.
- Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
- Engaged in daily prep work, including chopping, marinating, and assembling ingredients.
Animal Caretaker
Rover.com
Raleigh
07.2023 - 05.2026
- Provided daily care for pets, ensuring health and well-being.
- Administered medications and treatments as directed by pet owners.
- Maintained cleanliness of pet areas, including grooming and feeding stations.
- Monitored pet behavior and communicated any concerns to owners promptly.
Server
Madre
Raleigh
06.2024 - 09.2025
- Provided exceptional customer service in fast-paced dining environment.
- Took and processed food and drink orders accurately and efficiently.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Sous Chef
Barcelonawinebar
Raleigh
10.2019 - 07.2022
- Prepared and executed diverse menu items for high-volume service.
- Supervised kitchen staff to ensure efficient food preparation and presentation.
- Maintained cleanliness and organization of kitchen workstations.
- Created a positive work environment by encouraging teamwork among staff members.
- Trained kitchen workers on culinary techniques.
- Coordinated ordering, receiving, storage, and distribution of food items.
- Monitored inventory levels to ensure adequate supplies on hand.
Shift Leader
Bartaco
Raleigh
08.2018 - 10.2019
- Supervised team members during shifts to ensure smooth operations.
- Assisted chefs with cooking techniques and food presentation during service hours.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
Server
Pier Cafe
Virginia Beach
03.2017 - 08.2017
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in menu knowledge and food pairing recommendations for guests.
- Maintained cleanliness and organization of dining area throughout shifts.
- Upsold menu items to enhance guest dining experiences and increase sales.
- Provided excellent customer service to ensure satisfaction.
Education
Some College (No Degree) - Biology
University of Southern Maine
Portland, MESkills
- Event coordination
- Customer service
- Inventory management
- Food presentation
- Time management
- Conflict resolution
- Task delegation
- Attention to detail
- Adaptability
- Work organization
- Flexible schedule
- Positive attitude
- Equipment troubleshooting
- Multitasking Abilities
- Fast learner
Timeline
Shift Leader
Madre
06.2024 - 05.2026
Server
Madre
06.2024 - 09.2025
Animal Caretaker
Rover.com
07.2023 - 05.2026
Sous Chef
Barcelonawinebar
10.2019 - 07.2022
Shift Leader
Bartaco
08.2018 - 10.2019
Server
Pier Cafe
03.2017 - 08.2017
Some College (No Degree) - Biology
University of Southern Maine