Hannah Rhodes
Las Vegas,NV
Summary
United States Army Human Resource Specialist and Patient registration professional with strong background in healthcare administration and patient services. Known for reliability and adaptability in fast-paced environments, ensuring smooth and efficient patient registration processes. Skilled in data entry, insurance verification, and patient communication. Valued for collaborative approach and results-driven focus, contributing positively to team goals and adaptable to changing needs.
Overview
12
12
years of professional experience
Work History
Human Resource Specialist (42A)
United States Army, Reserve
Las Vegas
07.2025 - Current
- Maintained and processed confidential personnel records in compliance with strict privacy and documentation standards.
- Verified identification and eligibility information with a high level of accuracy and attention to detail.
- Managed high-volume administrative tasks while balancing multiple deadlines and responsibilities.
- Communicated professionally with service members and leadership to resolve documentation discrepancies.
- Followed standardized procedures and protocols supporting organizational compliance and readiness.
Administrative Lead
Clay Health and Care
Henderson, NV
04.2024 - 07.2025
- Registered patients and verified demographic and insurance information prior to services.
- Oversaw front-office operations including scheduling, intake documentation, billing coordination, and record maintenance.
- Ensured strict adherence to HIPAA and healthcare privacy regulations when handling sensitive patient information.
- Coordinated communication between patients, providers, and administrative staff to ensure smooth clinic flow.
- Trained administrative staff on patient registration procedures, documentation accuracy, and customer service standards.
Licensed Massage Therapist
Max Health Center / Las Vegas Golden Knights
Las Vegas, NV
02.2016 - 10.2024
- Provided therapeutic massage services under the direction and treatment plans of licensed chiropractors, supporting injury prevention, recovery, and performance optimization.
- Delivered hands-on care to professional athletes of the Las Vegas Golden Knights, contributing to pre-game preparation, post-game recovery, and rehabilitation support.
- Completed patient intake documentation, treatment notes, and session records while maintaining strict confidentiality and HIPAA compliance.
- Coordinated care with chiropractors, athletic trainers, and medical staff to ensure continuity and quality of treatment.
- Assisted with scheduling and logistics for high-volume, time-sensitive treatment sessions during practices, games, and travel-related needs.
- Maintain active licensure and adhere to state regulations, ethical standards, and facility protocols always.
Massage Therapist Team Lead
Massage Envy
Las Vegas, NV
09.2014 - 02.2016
- Performed front-desk duties including client check-in, appointment scheduling, and record maintenance.
- Verified memberships, processed renewals, and addressed billing-related inquiries.
- Managed daily clinic flow to minimize wait times and improve client satisfaction.
- Trained front-office staff on registration systems, procedures, and customer service.
Education
Some College (No Degree) - Licensed Nurse Practitioner
College of Southern Nevada
Las Vegas, NVLicensed Massage Therapist Program - undefined
Nevada School of Massage Therapy
Las Vegas, NV05.2015
Skills
- Patient Registration & Check-In
- Insurance Verification & Eligibility
- HIPAA Compliance & Confidentiality
- Medical Records & Accurate Data Entry
- Appointment Scheduling & Intake
- Front Desk & Clinic Operations
- Patient Communication & Customer Service
- Multitasking in High-Volume Settings
- Microsoft Word, Excel, Outlook, Teams
- Electronic Health & Credentialing Systems
- Microsoft Office, AthenaOne, VerityStream
Timeline
Human Resource Specialist (42A)
United States Army, Reserve
07.2025 - Current
Administrative Lead
Clay Health and Care
04.2024 - 07.2025
Licensed Massage Therapist
Max Health Center / Las Vegas Golden Knights
02.2016 - 10.2024
Massage Therapist Team Lead
Massage Envy
09.2014 - 02.2016
Licensed Massage Therapist Program - undefined
Nevada School of Massage Therapy
Some College (No Degree) - Licensed Nurse Practitioner
College of Southern Nevada