Lindsey Batts
Thompsonville,IL
Summary
Detail-oriented professional with experience in financial aid and patient registration. Skilled in customer service, data accuracy, and supporting individuals through complex processes. Strong multitasker who maintains confidentiality and communicates clearly.
Overview
4
4
years of professional experience
Work History
Financial Aid Specialist
Rend Lake College-Ina, IL
06.2024 - Current
- Assist students and veterans with financial aid and VA education benefits
- Review applications and documents for accuracy
- Certify veterans for VA education benefits and process required paperwork
- Process financial aid awards following federal and VA regulations
- Provide guidance on FAFSA, eligibility, and funding options
- Maintain accurate records and coordinate with admissions and billing
Patient Registration Representative
Franklin Hospital District
02.2022 - 06.2024
- Assisted patients with check-in and registration by collecting information and verifying insurance coverage.
- Entered and updated patient data in the EHR system.
- Responded to patient inquiries and provided support with forms.
- Scheduled appointments and managed phone calls efficiently.
- Collaborated with medical and billing staff to facilitate patient flow.
- Followed HIPAA regulations to maintain patient privacy.
- Explained co-pays, deductibles, and payment options to patients.
- Organized patient files and completed paperwork on time.
Education
Bachelor of Arts - Communications
Southern Illinois University-Carbondale
Carbondale, IL12.2021
Associate of Science - Business Administration
John A Logan College-Carterville
Carterville, IL05.2019
Skills
- Patient registration & check-in
- Insurance verification & authorizations
- Medical terminology
- EHR / EMR data entry
- HIPAA compliance
- Customer service & patient support
- Phone etiquette & multi-line call handling
- Appointment scheduling
- Accurate documentation & filing
- Payment collection & financial counseling
- Problem-solving & conflict resolution
- Strong communication & organization
Timeline
Financial Aid Specialist
Rend Lake College-Ina, IL
06.2024 - Current
Patient Registration Representative
Franklin Hospital District
02.2022 - 06.2024
Bachelor of Arts - Communications
Southern Illinois University-Carbondale
Associate of Science - Business Administration
John A Logan College-Carterville