Hannah Rock
Selbyville,DE
Summary
Proven team player with a track record of enhancing customer satisfaction at Fenwick Ice, adept in time management and maintaining cleanliness. Excelled in creating a positive, organized environment, significantly improving team productivity and customer engagement through outstanding communication and attention to detail.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
2024.09 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Manager
Fenwick Ice
2020.06 - 2024.09
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Hostess
Matt’s Fish Camp
2022.09 - 2023.03
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Biology - Biology
West Chester University of Pennsylvania
West Chester, PA05.2028
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cleanliness
- Cash register operation
Timeline
Barista
Starbucks
2024.09 - Current
Hostess
Matt’s Fish Camp
2022.09 - 2023.03
Manager
Fenwick Ice
2020.06 - 2024.09
Biology - Biology
West Chester University of Pennsylvania