Hannah Rose Mark
Antelope Valley,CA
Summary
A motivated and determined individual with exceptional social skills and abilities. Experienced in administrative and customer service professional environments with high-quality leadership skills and a detail-oriented nature. Outgoing and friendly with excellent interpersonal communication strengths, while meeting customer demands with a diligent and well-organized mentality.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
09.2015 - Current
- Ensured customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Executive Personal Assistant
Tai Lopez - Knowledge Society
12.2016 - 02.2018
- Enhanced executive productivity by managing complex schedules and coordinating travel arrangements.
- Managed confidential information with discretion, maintaining the highest level of trust and professionalism.
- Supported financial management processes by assisting with budget planning and expense tracking.
- Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.
- Arranged domestic and international travel plans and itineraries.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Education
Bachelor of Arts - Psychology
California State University - Channel Islands
Camarillo, CA06.2028
Associate of Arts - Psychology
College of The Canyons
Valencia, CA06.2025
High School Diploma -
Highland High School
Palmdale, CA06.2015
Skills
- Time Management and Punctuality
- Relationship Building
- Scheduling
- Customer Service
- Organized and Versatility
- Attention to Detail
- Computer Skills
- Travel Arrangements and Itinerary Expertise
- Appointment Scheduling
- Live chat support
- Conflict Mediation
Timeline
Executive Personal Assistant
Tai Lopez - Knowledge Society
12.2016 - 02.2018
Barista
Starbucks
09.2015 - Current
Bachelor of Arts - Psychology
California State University - Channel Islands
Associate of Arts - Psychology
College of The Canyons
High School Diploma -
Highland High School
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