ALEXANDRA VILLELA

Customer-focused Barista with extensive experience in fast-paced, high-volume beverage and food service environments. Prepared handcrafted drinks and ensured custom order accuracy while operating POS and maintaining food safety and sanitation standards. Dedicated to delivering welcoming customer care, positive interactions, and multitasking under pressure, and collaborating with team members to ensure smooth daily store operations

• Greeted customers and provided friendly customer service.
• Resolved customer complaints in a professional manner.
• Resolved customer complaints, enhancing customer satisfaction and loyalty.
• Provided support to team members to maintain efficient workflow in the store.
• Ensured that all areas of the retail floor were properly stocked throughout each shift.
• Answered incoming customer calls regarding product availability and store locations, facilitating informed customer decisions.

• Arrived on time for every shift and ready to work in appropriate attire
• Operated and maintained coffee and espresso machines, ensuring proper maintenance and cleanliness
• Assisted customers with selecting coffee drinks and food items that met their needs
• Guided customers in selecting coffee drinks and food items to enhance their experience
• Made sure every customer left happy and that their order was correct
• Ensured customer satisfaction with accurate orders every customer left happy and that their order was correct
• Showed kindness and respect to employees and management and management with kindness and respect
• Designed promotional displays to attract customers and highlight special events or promotions

• Established and maintained a safe, nurturing environment for children to learn and grow
• Developed and implemented a curriculum designed to stimulate physical, cognitive, and social development in children aged 2-6.
• Implemented behavior management techniques to ensure a calm and organized environment
• Ensured facility cleanliness and safety for all users.
• Monitored and documented children's progress and development, providing feedback to parents
• Facilitated positive relationships among teachers and children to promote a supportive learning environment.
• Tracked and reported children's progress and development to parents, fostering communication and engagement.
• Accounted for all food orders and deliveries
• Cooked, cleaned, and took care of the facility.

• Did all food and ingredients orders while being head shift lead and running the store
• Provided great customer care and quality food
• Managed food and ingredient orders efficiently while being head shift lead and running the store
• Trained every new employee
• Resolved store complaints, processed refunds, and responded to customer inquiries
• Provided comprehensive training to new team members
• Was cross trained and willing to work indifferent hours when needed