Hannah Rosen
Summary
Creative UX Designer developing innovative, approachable user experience frameworks. Always focused on user experience within the larger ecosystem, along with company plans and goals. Ceaselessly advocating for user-centric design decisions. Accomplished at creating wholly new frameworks that feel completely familiar to ease user adoption.
Overview
6
6
years of professional experience
Work History
User Experience Design Manager, Process Innovation
Universal Music Group
09.2023 - Current
- Lead UX designer and user researcher for 5 systems across 4 teams, with the goal of enhancing product functionality within the digital supply chain ecosystem.
- Solve complex UX problems through data-driven decision making, utilizing comprehensive user interviews and usability tests to inform design choices.
- Develop wireframes, mock-ups and prototypes to effectively communicate design ideas to stakeholders and developers.
- Collaborate closely with product managers and developers to ensure designs are implemented correctly and meet user needs; advocate for any necessary changes to improve overall user experience.
Manager, Process Innovation
Universal Music Group
07.2021 - 09.2023
- Improved operational efficiency and usability by streamlining 10+ workflows through process change and UX design.
- Increased overall usability of digital products by implementing data-driven design improvements based on user feedback.
- Facilitated workshops for cross-functional teams aimed at fostering empathy for users' experiences while generating innovative solutions for identified pain points.
Release Management Coordinator, Interscope Records
Universal Music Group
02.2020 - 07.2021
- Managed releases and related assets for the music of 300+ Interscope artists in UMG digital supply chain systems.
- Maintained full record label release schedule; tracked all release assets, approvals and delivery to partners.
Interscope Admin, Process Innovation (Contract)
Universal Music Group
08.2019 - 02.2020
- Lead implementation of company-wide digital supply chain initiatives at Interscope Records for relevant users.
- Trained 30+ users at Interscope on a digital supply chain platform.
User Success Lead
Steereo Inc. (Music-Tech Startup)
01.2018 - 01.2019
- Led customer success team, spoke with 20+ users daily.
- Collaborated with engineers to design solutions for user pain points.
Education
Google UX Design Professional Certificate -
Coursera
01.2022
BA - Political Science and Anthropology Honors
Bucknell University
Lewisburg, Pennsylvania01.2018
Skills
- Information Architecture
- Responsive Design
- Design Thinking
- User-centered Design
- Wireframing
- Prototyping
- User Research
- Customer Service
- Problem Solving
- Figma
- Jira
- Lucid
Websites
Timeline
User Experience Design Manager, Process Innovation
Universal Music Group
09.2023 - Current
Manager, Process Innovation
Universal Music Group
07.2021 - 09.2023
Release Management Coordinator, Interscope Records
Universal Music Group
02.2020 - 07.2021
Interscope Admin, Process Innovation (Contract)
Universal Music Group
08.2019 - 02.2020
User Success Lead
Steereo Inc. (Music-Tech Startup)
01.2018 - 01.2019
Google UX Design Professional Certificate -
Coursera
BA - Political Science and Anthropology Honors
Bucknell University
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