Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Hannah Rouse

Decaturville,TN
Hannah Rouse

Summary

Responsible worker proficient in following instructions and finding the positive. Capable of organizing and motivating my team and coworkers. Passionate, with a drive for excellence.

Able to recognize and anticipate needs of both the customers, and coworkers.

Worked closely with geriatric patients on a 1-on-1 basis, following medical protocols, with 90% patient satisfaction across two jobs and 4 years.

Sales associate and supervisor experienced in multi-tasking between multiple departments and companies.

Consistently acknowledged by various employers for my punctuality and dependability; earned several raises and promotions within my field of works.

Overview

8
years of professional experience

Work History

Arc Thrift Stores
Colorado Springs, CO

Cashier/Supervisor
08.2020 - 07.2022

Job overview

  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.

HomeHelpers / At Home HealthCare
, Tennessee

Home Health Aide
06.2015 - 10.2019

Job overview

  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Developed rapport to create safe and trusting environment for care.

North 40 Truckstop/Sonic Drive-In
, Tennessee

Sales Associate
11.2012 - 04.2014

Job overview

  • North 40 Truck Stop / Sonic Drive-in
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Hendersonville High School

High School Diploma from General

University Overview

Member: choir, poetry club.

Skills

  • Time Management
  • Safety Issues Monitoring
  • POS System Troubleshooting
  • Verbal and Written Communication
  • Effective Working Relationships
  • Store Opening and Closing
  • Staff Coaching and Training
  • Handling Complaints and Inquiries
  • Customer Loyalty

Additional Information

Additional Information
  • Published poet
  • Podcast producer, editor, and actor.

Timeline

Cashier/Supervisor
Arc Thrift Stores
08.2020 - 07.2022
Home Health Aide
HomeHelpers / At Home HealthCare
06.2015 - 10.2019
Sales Associate
North 40 Truckstop/Sonic Drive-In
11.2012 - 04.2014
Hendersonville High School
High School Diploma from General
Hannah Rouse