Summary
Overview
Work History
Education
Skills
Certification
Timeline
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HANNAH R. POLAND

Social Impact Strategist & Product Leader
Baltimore,MD

Summary

Strategic Partnerships and Product Leader with an MBA/MPP, recognized for driving scalable growth in highly matrixed organizations. Expertise in navigating high-stakes environments to launch innovative programs that effectively blend social impact with business strategy. Proven track record across diverse sectors, from startups to Fortune 50 companies.

Overview

2026
2026
years of professional experience
1
1
Certification
2
2
Languages

Work History

Sustainability Advisor & Global Governance

STARBUCKS COFFEE COMPANY
01.2024 - Current
  • Led cross-functional teams in creative briefing, compliance, pricing, and process improvement. Executed sustainability and community strategy for annual Starbucks Leadership Experience with a budget of +$500K.
  • Led the draft design, data collection, and validation for the annual Global Impact Report, ensuring transparency and compliance with international human rights disclosures.
  • Directed the first EUDR reporting strategy, collaborating with external consultants and internal stakeholders to ensure ethical standards across global supply chain.

Loyalty Marketing Strategist

STARBUCKS COFFEE COMPANY
01.2023 - 01.2024
  • Designed and implemented a large-scale SMS outreach campaign reaching 750K+ subscribers, utilizing data to drive a 30% increase in community participation and sales within four weeks.
  • Analyzed performance metrics regularly, refining strategies based on insights gained from data analysis.
  • Influenced customer behavior through persuasive advertising copywriting techniques that resonated with target audiences.
  • Collaborated with cross-functional teams to create consistent messaging across all marketing channels for stronger brand identity.

Product Manager, Reserve Coffee

STARBUCKS COFFEE COMPANY
01.2021 - 01.2023
  • Directed the go-to-market strategy for a $6M+ annual portfolio, overseeing the launch of 24 new products across 3,200 locations.
  • Orchestrated collaboration between legal, marketing, and finance teams to drive a 2.6x revenue growth for a flagship brand.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Coordinated project planning and execution with team members and team leads.
  • Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
  • Provided quarterly strategic updates to senior leadership, analyzing market trends to inform long-term business health.

Managing Associate

ART & SCIENCE GROUP
01.2019 - 01.2021
  • Led strategic research for various K-12 institutions including The Hockaday School & The Nueva School and for higher education institutions like Boston University and the College of Wooster- focusing on enrollment, pricing, and student retention.
  • Delivered data-informed positioning strategies that resulted in $1.5M in additional revenue for client institutions.
  • Spearheaded change management implementation of tools such as Slack and Zoom to ensure more streamlined organizational efficiency.

Enterprise Customer Success Manager

QUORUM ANALYTICS
01.2018 - 01.2019
  • Managed a $2M+ portfolio for Fortune 500 companies and national associations, maintaining a 0% churn rate through high-touch client engagement.
  • Worked cross-functionally with engineering team to develop customer-focused solutions leading to retention and expansion opportunities.
  • Designed and implemented new customer success manager onboarding training.
  • Tailored training sessions for customers based on industry trends and unique business challenges.

English Teaching Assistant

FULBRIGHT COMISSION
01.2012 - 01.2015
  • Developed tailored lesson plans to meet individual student needs, resulting in improved academic performance and increased confidence.
  • Students in class went on to gain admission at outstanding major colleges and universities such as Oxford, Yale, NYU Dubai and Williams College.
  • Mentored new teachers by sharing best practices, offering guidance on curriculum development, and providing general support throughout the school year.

Co-Founder

The BEST FOUNDATION
  • Co-founded and developed an international education non-profit, securing $25K in grants. Established relationships with the State Department, Fulbright and organizations like Teach for All.
  • Streamlined operational processes for improved efficiency and cost reduction growing program to over 900 students in three years.
  • Established foundational processes for business operations and non-profit board administration.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement across public schools in Bulgaria.
  • Streamlined operational processes for improved efficiency and cost reduction.

Education

MBA -

University of Virginia, Darden School of Business
05.2001 -

Bachelor of Arts - Religious Studies

Wheaton College

Master of Public Policy - Education

Vanderbilt University, Peabody College

Skills

Design Thinking

Client relationship management

Report generation

Business development

Social media strategy

Product launches

Creative direction

Competitive analysis

Brand strategy

Market research

Presentations and public speaking

Client engagement

Certification

LUMA Certified in Design Thinking

Timeline

Sustainability Advisor & Global Governance

STARBUCKS COFFEE COMPANY
01.2024 - Current

Loyalty Marketing Strategist

STARBUCKS COFFEE COMPANY
01.2023 - 01.2024

Product Manager, Reserve Coffee

STARBUCKS COFFEE COMPANY
01.2021 - 01.2023

Managing Associate

ART & SCIENCE GROUP
01.2019 - 01.2021

Enterprise Customer Success Manager

QUORUM ANALYTICS
01.2018 - 01.2019

English Teaching Assistant

FULBRIGHT COMISSION
01.2012 - 01.2015

MBA -

University of Virginia, Darden School of Business
05.2001 -

Co-Founder

The BEST FOUNDATION

Bachelor of Arts - Religious Studies

Wheaton College

Master of Public Policy - Education

Vanderbilt University, Peabody College
HANNAH R. POLANDSocial Impact Strategist & Product Leader