Hannah Rufli
Summary
To utilize my personal training and interpersonal skills to influence people of all ages to live a healthy and productive lifestyle. To combine my experience and passion to implement new programming with the most current science and training protocols. Spirited Coach committed to inspiring personal drive and self-confidence through motivational training and skills development.
Overview
17
17
years of professional experience
Work History
Healthy Living Director
Pikes Peak YMCA
03.2023 - 04.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established departmental performance goals and provided feedback for underperforming areas.
Membership Experience Consultant
Pikes Peak YMCA
08.2022 - 03.2023
- Greet and check in members
- Answer phones, process memberships, sign members up for sports and classes, build relationships with members and guests, data entry, as well as assist members and guests with all questions and concerns.
- Researched and resolved complex issues and appeals to facilitate prompt resolution.
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
Member Services / Coach/ Team Personal Trainer
Fairgrounds YMCA
06.2021 - 01.2022
- Greet members and customers
- Answer phones, process memberships, clean and maintain facility, sign customers up for classes, sports, activities, and events
- Data entry, cashier, and file paperwork
- Assist members and customers with all needs and questions
- Coach youth gymnastics ages 3-18
- Develop relationships with athletes and instill the YMCA characteristics
- Create training plans for individual athletes and teams
- Implement training in small group settings as well as injury prevention and prepare athletes for competitions
- Coach basketball clinics, teams, and officiate basketball.
Customer Advocate Representative
Suddath Government Services
09.2015 - 01.2019
- Assist military and government employees during the Permanent Change of Station process
- Problem solve, build relationships with the service member spouse, as well as the crew members
- Assist the service member with submitting claims for damaged and missing items
- Communicate with supervisors and claims department on service members behalf
- Process and submit paperwork using Word and Excel
- Make sure the overall move process goes well from the beginning to the end for every service member.
Assistant J.V Volleyball Coach
Fenton High School Athletic Department
08.2010
- Assist the head coach in tryouts, instructing players, running drills, organize tournaments, and record keeping
- Build relationships with players, and be a role model.
Teller
Bank of America
10.2012 - 03.2013
- Process transactions accurately and efficiently
- Provide account services to customers by processing deposits, loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Sell cashier's checks and traveler's checks
- Cross sell bank products and services
- Connect customers by referring them to teammates and specialists to best meet their financial needs
- Provide an excellent experience for the customers.
Guest Assistant
Caratel Inns of Linden
09.2009 - 06.2010
- Assist residents with activities of daily living, attend to each residents' individual needs, assist with meals, laundry duties, clean guests' rooms, pass medications
- Make sure the resident is well taken care of and properly cared for.
Spa Concierge
Serendipity Day Spa
03.2009 - 09.2009
- Answer phones, set appointments, cashier, sell products and gift cards, data entry, clean and maintain salon, wash and fold towels, open and close salon, and manage salon while managers are absent.
Manager/Sales Associate
Massage Envy
06.2008 - 01.2009
- Answer phones, set appointments, data entry, greet clients, create client files, sell memberships and products
- Assisted in maintaining front desk, cashier, open and closing duties
- Assisted in cleaning therapists rooms and facility
- Took care of laundry and other duties
- Managed clinic while Clinic Administrator was absent.
Head Basketball Official
Liberty University
01.2007 - 05.2008
- Officiate Women's Intramural Basketball
- Train new officials, manage the officials and score keepers, keep score, set up courts, organize teams and tournaments
- Maintain control and organization of the games.
Education
B.S. Athletic Training/ Kinesiology -
Liberty University
Strength And Conditioning Coach
NASM
Arizona01.2022
Personal Trainer Certification -
National Academy of Sports Medicine
A.A General Studies -
Fayetteville Technical College
Skills
- Motivational Skills
- Team Management
- Strength training
- Injury Prevention
- Physical Conditioning
- Performance Analysis
- Fundraising abilities
- Agility training
- Verbal and written communication
- Volleyball fundamentals
- Motivational leadership style
- Individualized Coaching
- Training Oversight
- Training exercises
- Skills assessments
- Team Bonding
- Performance Improvements
- Equipment management
- Player evaluations
- Exercise programs
- Customer Service
- Attention to Detail
- Certified in CPR/AED
- Coaching experience
- Sports injuries training
- Coaching Staff Oversight
- Individual Athletic Assessment
Volunteer Experience
- The Rock Church Youth MinistriesVolunteer: Assisted in the Junior High Youth Group. Went on retreats and summer camps, worked in small groups and taught classes. Developed relationships with the students and was a mentor to each of them. Organized games and activities. Counseled the girls with their personal life and assisted the Pastors where needed.
- Cornerstone Bible Church Youth Ministries Volunteer: Assisted in youth programs including teaching Childrens Church, Awana, and Vacation Bible School. Organized activities, games, and crafts.
- YMCA Enterprise, Coach/Referee: Coached youth soccer, ages 3-9. Developed relationships with players and parents. Taught children the basic and intermediate skills of soccer with drills and activities. Officiated soccer games.
- PopWarner Concession Stand Coordinator: Organize, run, setup, and take down concession stand for football and cheer season. Make menu and set prices. Recruit volunteers and make the season schedule. Serve customers, prep food, and clean the facility.
- PopWarner Team Trainer and Assistant to Football and Cheer: Assist head coaches wherever they need from training athletes to parent communication. Assist on game days on the field. Coordinate events, recruit volunteers, track play counts, collect and organize paper work for team sign ups. Run fundraisers. Manage parents and expectations.
References
References are available upon request.
Timeline
Healthy Living Director
Pikes Peak YMCA
03.2023 - 04.2024
Membership Experience Consultant
Pikes Peak YMCA
08.2022 - 03.2023
Member Services / Coach/ Team Personal Trainer
Fairgrounds YMCA
06.2021 - 01.2022
Customer Advocate Representative
Suddath Government Services
09.2015 - 01.2019
Teller
Bank of America
10.2012 - 03.2013
Assistant J.V Volleyball Coach
Fenton High School Athletic Department
08.2010
Guest Assistant
Caratel Inns of Linden
09.2009 - 06.2010
Spa Concierge
Serendipity Day Spa
03.2009 - 09.2009
Manager/Sales Associate
Massage Envy
06.2008 - 01.2009
Head Basketball Official
Liberty University
01.2007 - 05.2008
B.S. Athletic Training/ Kinesiology -
Liberty University
Strength And Conditioning Coach
NASM
Personal Trainer Certification -
National Academy of Sports Medicine
A.A General Studies -
Fayetteville Technical College
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