Assisted in daily operations at Chick-fil-A since age 14. Supported team members in various tasks and responsibilities. Promoted to team leader at 16 and assistant manager at 17. Led shifts, maintained cleanliness, and organized team activities. Managed cash drawers and ensured secure deposits. Participated in marketing internship in 2025, contributing to event planning and social media management. Addressed customer complaints effectively to enhance satisfaction. Trained new team members and team leaders, fostering a collaborative environment. Built strong relationships with team members.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Streamlined processes for food safety compliance, enhancing overall operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.