Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Hannah Ryan

D'Iberville,MS

Summary

Customer service professional with nearly 10 years of experience working directly with patrons. I am seeking a full-time position where I can utilize my skills and excel my career.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Barista

Jacked up coffee bar
12.2021 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly attitude
  • Pleasantly interacted with customers during rush hours to maintain a fun and positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.

Waitress

The Blind Tiger
08.2021 - 01.2022


  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Office Staff/ Marketer

Aardvark Home Inspectors
07.2018 - 08.2021
  • Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
  • Managed high-volume incoming phone calls.
  • Maintained a professional appearance at all times.
  • Coordinated scheduling for multiple employees.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Improved social media engagement with creative content and consistent posting schedules.

Waitress

Chilis
07.2020 - 03.2021
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Hostess

Hacienda Mexican Restaurant
06.2016 - 06.2017
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls and greeting guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assisted in training new host staff.
  • Cross-trained to handle different restaurant roles.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Hostess

Chick-fil-A
10.2014 - 06.2015
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Completed daily side work and opening and closing duties without fail.

Education

Some college - Sustainability and Biology

Indiana University South Bend
South Bend, IN
2020

Skills

  • Word
  • Powerpoint
  • Typing
  • Microsoft Office
  • Serving Experience
  • Upselling
  • Marketing
  • Event Marketing
  • POS
  • Exceptional customer service
  • Team Leadership

Certification

Driver's License

Additional Information

I have a valid passport.

Personal Information

Relocation: Anywhere

Timeline

Barista

Jacked up coffee bar
12.2021 - Current

Waitress

The Blind Tiger
08.2021 - 01.2022

Waitress

Chilis
07.2020 - 03.2021

Office Staff/ Marketer

Aardvark Home Inspectors
07.2018 - 08.2021

Hostess

Hacienda Mexican Restaurant
06.2016 - 06.2017

Hostess

Chick-fil-A
10.2014 - 06.2015

Some college - Sustainability and Biology

Indiana University South Bend

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Hannah Ryan