Hannah Saunders

· Providing strategic direction, leadership, and project governance to the Industrial Athlete program.

· Streamlining processes to promote efficiency, critically appraising methodologies, and providing mentorship to other team members.

· Promoting health education and wellness to Boeing employees to increase integration of the Industrial Athlete program.

· Designing and implementing program marketing plans for integration, customer relations, and advancement of services.

· Data analysis and strategic goal development by using historic utilization metrics, balance scorecard, SWOT analysis, KPI’s, and Microsoft Office, Project, and Teams.

· Increased utilization of services at Boeing’s Everett Factory Center.

· Dedicated customer service agent with expertise in the utility industry; proficient in addressing customer inquiries, resolving issues, and maintaining accurate billing information.

· Experienced in handling high-pressure call volumes and emergency responses for gas and electric incidents to prioritize customer safety and satisfaction.

· Demonstrated ability to manage workflow effectively and ensure timely responses to customer requests.

· Overseeing processes to promote efficiency and providing mentorship and guidance to other team members.

· Proficiently conducted meter readings for residential and commercial properties to accurately track utility consumption.

· Expertly navigated assigned routes to collect and record precise data for utility billing purposes.

· Demonstrated strong attention to detail and adherence to safety protocols while ensuring accurate meter readings.

· Consistently maintained efficiency in utility billing processes through meticulous data collection and analysis.

· Proven track record of optimizing route management and data accuracy to support effective utility billing operations.

· Results-driven kinesiologist with expertise in human movement science and exercise physiology.

· Proven ability to assess clients, develop tailored exercise programs, and provide supervised sessions to enhance physical fitness and mobility.

· Committed to educating clients on healthy lifestyle choices, injury prevention, and monitoring progress to achieve fitness objectives.

Experienced in working across diverse settings, including clinics, rehabilitation centers, and corporate wellness programs