Hannah Saunders
Mukilteo,US
Summary
Analytical and detail-oriented professional with 5+ years of experience supporting enterprise operations and backend systems in manufacturing and energy industries. Skilled in operational process improvement, cross-functional collaboration, and compliance auditing within complex environments including Boeing. Proficient with Microsoft Office Suite, SAP Ariba, SharePoint, and enterprise tooling systems. MBA-educated with proven ability to resolve discrepancies, streamline workflows, and deliver visibility to leadership and stakeholders
Overview
11
11
years of professional experience
1
1
Certification
Work History
Exercise Physiologist - Industrial Athlete Program
Work-Fit / The Boeing Company
Everett, US
01.2024 - Current
- Partner with Boeing stakeholders to deliver operational wellness services, supporting key performance and safety metrics across manufacturing programs and provide visibility to management.
- Operate daily within Boeing’s manufacturing environment, collaborating with production employees, tooling teams, and leadership to support operational and compliance needs.
- Collaborate cross-functionally with engineering, operations, tooling, and HR teams to optimize workforce productivity and minimize health-related downtime.
- Utilize Microsoft Excel and SharePoint to track milestones, generate reports, and manage scheduling data across the tooling value stream.
- Contribute to continuous improvement initiatives by streamlining communication workflows and auditing documentation for accuracy and compliance.
Customer Service Representative
Puget Sound Energy (PSE)
Bothell, US
01.2023 - 12.2023
- Coordinated with field operations and technical teams to resolve discrepancies in service, billing, and system records within a large-scale infrastructure environment.
- Delivered accurate documentation and backend system support to meet regulatory compliance and operational standards.
- Leveraged Microsoft Office tools to track, organize, and communicate critical account information to internal teams.
- Partnered with cross-functional teams including finance, scheduling, and customer operations to enhance workflow efficiency.
- Analyzed usage data, escalated high-impact issues, and ensured data integrity across enterprise systems.
Meter Reader
Snohomish County PUD
Everett, US
12.2018 - 10.2022
- Collected and verified electric and water meter data with a strong focus on accuracy, reporting, and billing compliance.
- Supported operational audits by documenting discrepancies and escalating service issues through formal reporting channels.
- Selected for specialized, high-priority routes requiring independent decision-making and attention to operational detail.
- Mentored new employees in operational workflows, system data entry, and compliance protocols.
Health and Wellness Coordinator/Exercise Physiologist
Summit Rehabilitation
Lake Stevens, US
09.2014 - 08.2017
- Supported daily operations of a physical therapy clinic by scheduling patient appointments, coordinating therapy sessions, and managing front office workflows.
- Communicated directly with patients, healthcare providers, and insurance representatives to ensure accurate documentation and smooth scheduling.
- Maintained confidential patient records and assisted with billing, insurance verification, and administrative reporting.
- Organized clinic events, wellness initiatives, and supported physical therapists with operational needs to enhance patient care.
- Provided administrative support to leadership by coordinating meetings, tracking clinic metrics, and managing supply orders.
Education
Master of Business Administration (MBA) -
Western Governors University
Salt Lake City, Utah01.2022
Bachelor of Science - Kinesiology/Exercise Science
Western Washington University
Bellingham, WA01.2014
Bachelor of Science - Psychology
Western Washington University
Bellingham, WA01.2014
Skills
- Process Documentation & Compliance Auditing
- Microsoft Excel (Data Analysis, Reporting)
- Microsoft PowerPoint, Word, SharePointProcess Improvement
- Cross-functional Stakeholder Collaboration
- System Administration & User Access Support
- Data Management & Operational Reporting
- Risk Identification & Issue Resolution
- Continuous Improvement & Workflow Optimization
- SAP Ariba Procurement Systems
- Manufacturing Environment & Tooling Support
Certification
- CPR/AED Certification, Present
- CEA Certification, Present
- CSCS, Present
Accomplishments
- Selected to serve on the Marketing Committee, contributing to communication strategies, employee engagement campaigns, and program adoption initiatives.
Timeline
Exercise Physiologist - Industrial Athlete Program
Work-Fit / The Boeing Company
01.2024 - Current
Customer Service Representative
Puget Sound Energy (PSE)
01.2023 - 12.2023
Meter Reader
Snohomish County PUD
12.2018 - 10.2022
Health and Wellness Coordinator/Exercise Physiologist
Summit Rehabilitation
09.2014 - 08.2017
Master of Business Administration (MBA) -
Western Governors University
Bachelor of Science - Kinesiology/Exercise Science
Western Washington University
Bachelor of Science - Psychology
Western Washington University
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