Hannah Schooley
Eastpoint,FL
Summary
At Owl Cafe, I cultivated initiatives that significantly enhanced operational efficiency and customer satisfaction, leveraging my bartending and serving expertise to compliment my leadership skills. By implementing strategic cost controls and promotional concepts, I successfully increased bar revenue and decreased labor costs, underscoring my ability to drive results and foster meaningful customer relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Restaurant/Bar Manager/Server/Bartender
Owl Cafe
Apalachicola, FL
05.2018 - 07.2024
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Managed monthly inventory counts and data entry for ordering and loss prevention.
- Handled paying invoices and vendors.
- Over saw all beer, liquor, and wine ordering and pricing.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Coordinated with other departments within the restaurant to optimize workflow efficiency contributing to seamless service delivery.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
- Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
- Streamlined processes for ordering supplies, managing stock levels, and minimizing waste to reduce operational costs.
- Decreased labor cost percentages by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Point of Sale system programming and integration.
Skills
- Sanitation Standards
- Employee Scheduling
- Menu development
- Ordering Supplies
- Cost Control
- Customer Relationship Building
- Team Leadership
- Guest Interaction
- Verbal and written communication
- Supervisory Experience
- Organizational ability
- Responsible Alcohol Service
- Staff Training
- Service-oriented mindset
- Issue Resolution
- Inventory Management
- Wine and liquor knowledge
- Staff Scheduling
- Labor cost control
- Rule Enforcement
- Mixology expertise
- Bar Management
- Foodservice management
- Restaurant Management
- Problem-Solving
- Reliable and Responsible
- Multitasking Abilities
- Excellent Communication
- Money Handling
Timeline
Restaurant/Bar Manager/Server/Bartender
Owl Cafe
05.2018 - 07.2024