Taylor Watts
Texas City
Summary
Seasoned Restaurant Bar Manager at The Spot, driving $13M in annual sales with comprehensive knowledge in beverage and food operations, staff management, and customer service. Possess strong leadership skills, able to build high-performing teams that consistently exceed expectations. Demonstrated ability in streamlining processes to enhance operational efficiency while maintaining quality of service. Proven record of impacting business growth through strategic planning and execution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant/Restaurant Bar Manager
The Spot
Galveston
08.2024 - Current
- Highest Annual Sales Volume: $13M
- Managed daily bar and restaurant operations to ensure efficient service and guest satisfaction.
- Trained and supervised bar and server staff to maintain high service standards.
- Resolved customer complaints or concerns in a timely manner while maintaining composure under pressure.
- Assisted with interviewing potential employees for bar positions, making hiring decisions when necessary.
- Created monthly schedules for bar staff and managed staffing levels based on anticipated business volume and projected sales from previous years
- Conducted weekly inventory, placed orders for liquor and beer, and tracked stock levels to ensure adequate supply.
- Established relationships with local distributors to secure competitive pricing on products purchased.
- Analyzed sales data to identify trends in customer preferences as well as areas of improvement within the bar program.
- Reason for Looking: pursuing career growth and better compensation.
General Manager
Sippin on Sunshine Beach Club
Galveston
07.2023 - 11.2024
- Highest Annual Sales Volume: $1M (Seasonal)
- Hired in as an AGM, promoted to GM within three months
- Led a team of 25-30 members, including recruiting, hiring, training, coaching and mentoring
- Managed daily operations for poolside service, fine dining restaurant and Sky bar
- Promoted a team member to AGM and bar member to IT management role
- Monitored inventory levels for liquor, food, and supplies, and handled vendor relationships
- Coordinated large-scale events and banquets, ensuring seamless execution
- Maintained consistent food and service quality, ensuring high standards were upheld
- Oversaw restaurant expenses, including food and labor costs
- Managed cash flow, ensuring accurate cash handling and adherence to procedures
- Ensured the restaurant's cleanliness and compliance with all health and safety regulations
- Resolved customer complaints and concerns, ensuring positive guest experiences
- Created promotional materials (flyers and Facebook posts) for events such as Wine down Wednesday and Steak nights
- Assisted with operations at the 1877 location during the Annual Bike Rally, overseeing the bar and booking entertainment
Server/Supervisor - FOH and BOH
Landry's Seafood House
Kemah
03.2016 - 05.2023
- Annual Sales Volume: $8M
- Hired in as a busser, promoted to food runner, server, Certified Trainer for FOH and BOH Supervisor in 2018.
- Recognized with multiple Employee of the Month awards, named Employee of the Year in 2018, achieved Highest Server Sales in 2022, received Highest Guest Feedback scores, and earned the Outstanding Service Award
- Supervised the dining room to ensure all guests received prompt, friendly and professional service, while addressing and resolving any guest concerns in a timely manner
- Assisted with large events and banquets spanning three floors, ensuring smooth operations
- Trained and coached team on service standards, product knowledge and restaurant procedures to consistently meet performance expectations for FOH and BOH
- Coordinated with the BOH to ensure timely and accurate order delivery
- Maintained cleanliness and organization BOH/FOH, ensuring all areas were well-maintained
- Promoted daily specials, happy hours or special events, and trained team on upselling menu items
- Managed ambiance and environment, ensuring setting provided an exceptional guest experience
- Fostered teamwork and created a positive, collaborative culture among team members
- Reason for leaving: Opportunity/compensation for an AGM position with Sippin on Sunshine
Education
High School Diploma -
Clear Creek High School
League City, TXSkills
- Inventory management
- Staff scheduling
- Event coordination
- Customer relationship management
- Team leadership
- Employee training
- Pre-shift walk-through
- Sanitation standards
- Upselling techniques
- Equipment maintenance
- FOH operations oversight
Certification
- Food Handlers Certificate
- TABC Certificate
Interview Contact
Gail Sieckman, Executive Recruiter, 620-258-8948, gsieckman@patriceandassociates.com
Timeline
Restaurant/Restaurant Bar Manager
The Spot
08.2024 - Current
General Manager
Sippin on Sunshine Beach Club
07.2023 - 11.2024
Server/Supervisor - FOH and BOH
Landry's Seafood House
03.2016 - 05.2023
High School Diploma -
Clear Creek High School