Hannah Schott
Hills,IA
Summary
- Dedicated Dog Trainer committed to helping pet owners safely and humanely control pet behavior. Driven to improve owner and pet relationships by teaching new methods for interacting. Expertly uses positive reinforcement, including clicker-training technique.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
- Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Sales Lead/Pet Trainer
Petland Iowa City
06.2017 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales and customer satisfaction through personalized servicing.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Employed positive reinforcement with animals using "marker" trqining method, voice rewards and food rewards.
- Observed animals closely to understand individual needs and behaviors.
- Utilized positive reinforcement techniques to successfully train animals.
- Trained animals to respond to specific cues from both owners and handlers.
- Kept animals stimulated with variety of enrichment activities.
- Succeeded in training diverse animals with confident training techniques and trusting relationships.
- Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
Direct Care Professional
Arc Of Southeast Iowa
03.2015 - 06.2017
- Maintained clean, safe, and well-organized patient environment.
- Supervised daily activities and provided assistance to staff.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Followed nutritional plans to prepare optimal meals.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Education
Associate of Arts - General Studies
Kirkwood Community College
Cedar Rapids, IA03.2018
Skills
- Basic Animal Care
- Positive Reinforcement
- Customer Satisfaction
- Pet Care Instruction Adherence
- Advising on Strategies
- Puppy Classes
- Lead Training Programs
- Animal Handling
- Client Relationships
- Animal Evaluation
Timeline
Sales Lead/Pet Trainer
Petland Iowa City
06.2017 - Current
Direct Care Professional
Arc Of Southeast Iowa
03.2015 - 06.2017
Associate of Arts - General Studies
Kirkwood Community College
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