Hannah Scroggins
Chicago ,IL
Summary
Motivated analyst with ~3.5 years of relevant business experience looking to expand upon my current skillset in a new role that features a higher level of responsibility.
Overview
5
5
years of professional experience
Work History
Senior Analyst - Back Office
Northern Trust Corporation
Chicago, IL
01.2022 - Current
- Effectively communicate with broker/dealers to resolve any NSCC-related inquires
- Assisted in the review and creation of critical back-office procedures.
- Volunteer to lead projects that result in efficiency gains. (Example: Finding the root cause for rejected ACAT transfer activity, leading to a 70% decrease in rejects going forward.)
- Provided quality training on back office processes to two new hires and two new teams (Bangalore and Ireland) during my time in this role.
- Field inquiries from numerous internal teams (Example: trade adjustments, wire issues, client escalations)
Intern
Farmers Insurance Agency
Aurora, IL
05.2021 - 08.2021
- Assisted in reaching out to prospective clients via mail, email and in person communication
- Researched the products offered at agency and developed informational resources to assist customers understanding of them
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
Education
BBA - Finance
University of Wisconsin - Eau Claire
Eau Claire, WI12-2021
Skills
- FIS TA
- DTCC's FundSERV & Networking
- Business objects (report preparation)
- MS Excel
- Customer service skills
- Detail-oriented
- Deadline adherence
- Process improvements
- Data processing
Timeline
Senior Analyst - Back Office
Northern Trust Corporation
01.2022 - Current
Intern
Farmers Insurance Agency
05.2021 - 08.2021
BBA - Finance
University of Wisconsin - Eau Claire