Shenicka Shavers
Senior Fraud Analyst
Atlanta,GA
Summary
Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.
Overview
10
10
years of professional experience
Work History
ATM Senior Fraud Analyst Back Office
Bank of America
Kennesaw, GA
06.2018 - Current
- As a Senior Fraud Analyst I handle more complex or escalated customer situations regarding possible fraudulent activity
- I perform complex judgmental reviews of high risk activity to maximize the approval of legitimate transactions, minimize customer impact at the Point of Sale, identify fraudulent activity and restrict account activity when necessary to avoid further risks
- My decisions are made based on judgment and research, extensive job experience and following established procedures and guidelines, while leveraging multiple systems/tools
- Conduct in-depth investigations of suspicious financial activity such as debit cards and account activity to detect customer fraud, counterfeit fraud, and deposit fraud
- Perform a secondary review of reports of suspected fraud to determine the need for further investigation
- Document all investigative activities and prepare written reports of investigation findings
- Handle confidential information in accordance with privacy policies.
ATM Preferred Client Fraud Analyst II
Bank of America
Kennesaw, GA
10.2016 - 06.2018
- Assisted Small business and Preferred clients and escalated customer situations regarding fraudulent activity
- My work involved analyzing potentially suspicious activity, which required the review of historical activity along with the customer information
- I was also responsible for providing a positive client experience while demonstrating a sense of urgency in a busy contact center environment
- Reviewed, verified, and identified customer transactions to detect fraudulent activity, policy violations, and suspicious situations in order to mitigate and recover losses
- Completed research, analysis and documentation of account activity and used personal judgment to determine appropriate actions that removed or minimized fraud exposure
- Handled confidential information in accordance with privacy policies
- Cross-trained in fraud claims, fraud detection, billing disputes, online banking issues and various customer service roles within Bank of America.
Credit Card Fraud Analyst II
Bank of America
Kennesaw, GA
09.2014 - 10.2016
- Handled inbound calls about Credit Card accounts that may have been impacted by fraud
- I monitored account activity, identified and analyzed credit card fraud cases and the card holder’s information
- Additional responsibilities included billing inquiries, account adjustments and credit card payments
- Monitored account activity to detect unauthorized transactions, fraudulent accounts and abuse
- Observed customer transactions to identify fraudulent activity such as account take over, family fraud, counterfeit and similar other risks
- Handled initial report of fraud by submitting claims, explaining the claim process, and providing the claim disclosure
- Prevented fraudulent activity more quickly and efficiently, leading to a drop-in cost of fraud to the customer by nearly 75%.
Education
Information Technology Training -
Year Up/Atlanta Metropolitan State College
07.2014
Skills
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Proficient in Boss
- Proficient in Omni
- Proficient in Synergy
- Proficient in Bolt
- Proficient in Outlook
- Proficient in Flash
- Proficient in Imageview
- Proficient in Model
Timeline
ATM Senior Fraud Analyst Back Office
Bank of America
06.2018 - Current
ATM Preferred Client Fraud Analyst II
Bank of America
10.2016 - 06.2018
Credit Card Fraud Analyst II
Bank of America
09.2014 - 10.2016
Information Technology Training -
Year Up/Atlanta Metropolitan State College
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