Hannah Shearer
Markle,IN
Summary
Dedicated and customer-focused professional with 5+ years of experience in healthcare administration and financial services. Proven ability to manage patient registration, financial transactions, and office operations with a personal and professional approach.
Overview
8
8
years of professional experience
Work History
Financial Care Counselor
Duke University Hospital
04.2025 - 11.2025
- Verified 50+ patient insurance benefits, updated demographics/coverage in the EHR, and provided financial counseling to patients.
- Resolved billing inquiries and insurance claim denials by researching coverage, correcting claim errors, and communicating with insurers and patients.
- Supported clinic operations by handling admissions registration, documenting patient interactions, addressing issues across 5+ EPIC work queues, and providing float coverage as needed.
Registrar
Parkview Health
07.2021 - 02.2025
- Serve as a preceptor, training and mentoring new employees to ensure team success.
- Register patients for outpatient services, walk-in visits, and emergency room admissions with efficiency and accuracy.
- Schedule outpatient appointments and manage patient records using Epic and MyChart.
- Collect copays and resolve account discrepancies, ensuring financial accuracy.
- Perform routine office tasks, including data entry, document preparation, and correspondence to maintain smooth operations.
Registrar
Lutheran Medical Group
08.2017 - 10.2018
- Greeted and directed patients, fostering a welcoming and efficient environment.
- Verified and updated patient demographics for 100+ outpatient and walk-in clinic appointments.
- Ensured accuracy in billing coding, collected copays, and resolved account balances.
- Managed customer inquiries and escalated complex issues as necessary to maintain service excellence.
Education
Bachelor of Science - Finance
Ball State University
Muncie, IN01.2021
Skills
- Microsoft Office Suite
- Electronic Medical Record (EMR) Systems
- Appointment Scheduling
- Health Insurance Verification
- Multitasking Abilities
- Financial Account Processing
Timeline
Financial Care Counselor
Duke University Hospital
04.2025 - 11.2025
Registrar
Parkview Health
07.2021 - 02.2025
Registrar
Lutheran Medical Group
08.2017 - 10.2018
Bachelor of Science - Finance
Ball State University