Hannah Shelden
Saginaw,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Brand Supervisor
Bath And Body Works
09.2021 - Current
- Educated staff on strategies for handling difficult customers and challenging situations.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Participated in meetings to address procedures, policies and issues.
- Trained team members in successful strategies to meet operational and sales targets.
- Researched issues to obtain appropriate answers to customer inquiries.
- Submitted weekly reports to managers.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Wash Manager
Fast Eddies Car Wash - Letavis Enterprises
05.2019 - 02.2023
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Maintained and repaired car wash equipment to meet operational demand.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Crew Trainer
Charleys Philly Cheese Steak
12.2018 - 02.2020
- Accomplished multiple tasks within established timeframes.
- Set positive example for team members by providing high-quality, efficient service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Limited portion sizes and used garnishes to control food costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Pest Control Technician
Mosquito Control Services
06.2018 - 08.2018
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Adhered to most stringent safety procedures when applying chemicals.
- Educated and advised customers on preventive measures to reduce pest infestations.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Inspected equipment for proper functionality to effectively facilitate application.
Crew Member
Kokomos
03.2016 - 06.2017
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Issued tickets to customers and collected payment and fees for desired services.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Education
No Degree - Social Work
Eastern Gateway Community College
Steubenville, OH06.2025
No Degree - Marketing
Eastern Gateway Community College
Steubenville, OHNo Degree - Education of Individuals in Elementary Special Education Programs
Northern Michigan University
Marquette, MISkills
- Customer Needs Assessments
- Recruitment and Training
- Records Organization
- Policy and Procedure Adherence
- Active Listening
- Reading Comprehension
Timeline
Brand Supervisor
Bath And Body Works
09.2021 - Current
Wash Manager
Fast Eddies Car Wash - Letavis Enterprises
05.2019 - 02.2023
Crew Trainer
Charleys Philly Cheese Steak
12.2018 - 02.2020
Pest Control Technician
Mosquito Control Services
06.2018 - 08.2018
Crew Member
Kokomos
03.2016 - 06.2017
No Degree - Social Work
Eastern Gateway Community College
No Degree - Marketing
Eastern Gateway Community College
No Degree - Education of Individuals in Elementary Special Education Programs
Northern Michigan University
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