Hannah Sheller
Columbia
Summary
Compassionate Funeral Director with proven ability to manage funeral home operations productively and efficiently, looking to change direction. Specialize in arranging personalized memorial services, navigating legal documentation, and providing grief support. Excel in communication, empathy, and organization, ensuring families receive respectful and dignified services during challenging times. I believe the skills I have acquired in this current position would transition well to other careers, as well.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Funeral Director
Heartland Cremation & Burial Society
Columbia
02.2022 - Current
- Presell funeral and cremation arrangements for future use
- Consult with families about cremation and funeral arrangements
- Type and file death certificates
- Deposit client payments
- Conduct cremations and funerals
- Removal of remains
- Sign and file paperwork
- Facilitate remains transportation
- Consult with third party vendors (florists, urn providers, supplies companies, etc.)
- Ship cremated remains to out of area families and funeral homes
- Communicate with medical facilities regarding death certificates
- Preparation of remains
- Follow up with families
- Operational maintenance and upkeep of facilities and vehicles
Senior Office Support Assistant
State of Missouri, Department of Health and Senior Services
Jefferson City
09.2019 - 02.2022
- Direct calls to appropriate individual
- File paperwork
- Data entry
- Process frozen dessert license applications
- Process and distribute mail
- Make rental car and hotel room reservations
Assistant Toddler Teacher
Columbia Montessori School
Columbia
04.2019 - 08.2019
- Helped toddlers make appropriate choices in a classroom setting
- Corrected inappropriate behavior as needed, in a positive manner
- Learned and utilized the Montessori teaching method
- Helped promote positive interaction amongst the children
Intern
Safe Kids Columbia Coalition
Columbia
08.2018 - 12.2018
- Aided in outreach to families and kids in the community so they are safer
- Worked at events in the six counties we serve so individuals know how to stay safe in their everyday lives
- Aided in organization in the office and storage units so needed supplies were filed
Education
Bachelor of Health Science - Health Science, Health and Wellness Services, Human Development and Family Sciences
University Of Missouri
Columbia, Missouri12.2018
Skills
- Funeral arrangements
- Death certificate processing
- Remains preparation
- Family grief support counseling
- Third-party vendor coordination
- Compassionate family consultation and funeral planning
- Customer relationship management
- Facility maintenance
- Inventory control
- Scheduling
- Problem solving
- Decision-making
- Team collaboration
- Mortuary operations management
- Personnel management
- Proficiency in Microsoft Word, Excel, and Outlook
- Regulatory and legal compliance
- Cremation and funeral home services
- Sales
- Valid Missouri driver's license
- Detail-oriented
- Empathetic
- Reliable
- Multitasking ability
- Active listener
- Ability to prioritize tasks
Certification
Funeral Director’s License, 04/01/25
Notary Public
Notary Public
Timeline
Funeral Director
Heartland Cremation & Burial Society
02.2022 - Current
Senior Office Support Assistant
State of Missouri, Department of Health and Senior Services
09.2019 - 02.2022
Assistant Toddler Teacher
Columbia Montessori School
04.2019 - 08.2019
Intern
Safe Kids Columbia Coalition
08.2018 - 12.2018
Bachelor of Health Science - Health Science, Health and Wellness Services, Human Development and Family Sciences
University Of Missouri