Hannah Shelley
Indianapolis,IN
Summary
An observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Has a strong interest in brain development and behavior. Very eager to use this knowledge in a practical, hands-on, setting.
Overview
10
10
years of professional experience
Work History
Life Skils Specialist (School Based)
Cummins Behavioral Health Systems, Inc.
Indianapolis, IN
05.2023 - 12.2024
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
- Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
Customer Service Representative
Graybar Electric
Indianapolis, IN
02.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Private Nanny
The Yates Family
Indianapolis, Indiana
02.2021 - 09.2022
- Organized different types of activities to enhance physical and intellectual development.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
Customer Service Representative
Goldfish Swim School - Carmel
Carmel, Indiana
01.2015 - 02.2021
- Provided primary customer support in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers on promotions to enhance sales.
- Dealt one-on-one with customers to plan around their busy schedule
- Actively worked with customers to help improve their experience and provide an excellent experience for their children
- Answered constant flow of customer calls with minimal wait times.
Private Nanny
The Joseph Family
Carmel, IN
10.2014 - 06.2017
- Coordinated different types of activities to enhance physical and intellectual development.
- Safely transported children to and from school, medical appointments and extra-curricular activities.
- Communicated with parents about daily activities and behaviors.
- Assisted children with homework assignments and special projects across different subjects to promote academic success.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
Education
Bachelor of Science - BS in Neuroscience
Indiana University - Purdue University Indianapolis
Indianapolis, IN05.2021
High School Diploma -
Troy High School
Troy, OH05.2011
Skills
- Educational Support
- Social Integration
- Activity Planning
- Language Skills Development
- Medical Terminology Knowledge
- Progress Monitoring
Timeline
Life Skils Specialist (School Based)
Cummins Behavioral Health Systems, Inc.
05.2023 - 12.2024
Customer Service Representative
Graybar Electric
02.2022 - 05.2023
Private Nanny
The Yates Family
02.2021 - 09.2022
Customer Service Representative
Goldfish Swim School - Carmel
01.2015 - 02.2021
Private Nanny
The Joseph Family
10.2014 - 06.2017
Bachelor of Science - BS in Neuroscience
Indiana University - Purdue University Indianapolis
High School Diploma -
Troy High School