Hannah Siegel
Gregory
Summary
Insurance professional with comprehensive understanding of insurance policies and risk management. Proven track record of providing excellent customer service and employee skill building. Strong focus on process improvement and adaptability, ensuring reliable and results-driven performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Development Specialist
Hanover Insurance Group Inc.
Howell, MI
04.2021 - 05.2026
- Conducted comprehensive learning labs to support employees in acquiring critical foundational skills.
- Provided mentorship to employees on best practices for system implementation and improving operational efficiency.
- Coordinated with stakeholders to identify areas of opportunity and deliver actionable solutions.
- Evaluated performance metrics to assess effectiveness of development strategies and refine approaches accordingly.
- Created and delivered comprehensive training initiatives aimed at improving team capabilities and ensuring effective knowledge retention.
- Facilitated onboarding processes for call center employees.
Sr. Insurance Service Professional
Hanover Insurance Group Inc.
Howell, MI
08.2017 - 04.2021
- Managed customer inquiries to ensure prompt resolution and satisfaction.
- Led initiatives that improved overall service quality, contributing to higher customer retention rates.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
- Enhanced customer satisfaction by providing timely and efficient service solutions.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
Manager
Duke's Pizza Plus
Fowlerville, MI
01.2013 - 08.2017
- Oversaw daily operations to ensure high-quality food preparation and customer service standards.
- Trained and mentored staff on best practices for efficiency and productivity.
- Monitored and coordinated inventory orders and deliveries to maintain supply chain efficiency.
- Coordinated staff scheduling to align with peak business hours and operational needs.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Fowlerville High School
Fowlerville, MISkills
- Project management
- Customer service
- Staff development
- Process improvement
- Microsoft Office
- Proposal development
- Accounting
- Data analytics
Certification
- Licensed P&C Insurance Producer - August 2017-present
Timeline
Development Specialist
Hanover Insurance Group Inc.
04.2021 - 05.2026
Sr. Insurance Service Professional
Hanover Insurance Group Inc.
08.2017 - 04.2021
Manager
Duke's Pizza Plus
01.2013 - 08.2017
High School Diploma -
Fowlerville High School