Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience:
Timeline
Generic

Hannah Sloan

Reno,Nevada

Summary

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Supervisor

Starbucks
09.2015 - 05.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Instructor

Jazzercise Inc.
11.2016 - 05.2020
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Promoted classroom safety, collaboration and best practices.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Enhanced student comprehension and shortened learning process through new teaching methods.

Intern

The Walt Disney Company
05.2019 - 01.2020
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers and maintained the expected level of professionalism and customer service from one of the biggest companies in the world.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Intern

The Walt Disney Company
09.2017 - 01.2018
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers and maintaining the expected customer service and professionalism from one of the biggest companies in the world.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Associate of Arts - Visual And Performing Arts

Truckee Meadows Community College
Reno, NV
05.2021

High School Diploma -

Damonte Ranch High School
Reno, NV
06.2015

Skills

  • Chemical Cleaners
  • Managing Workers
  • Leadership
  • Policy Enforcement
  • Team Assignments
  • Operational Efficiency and Safety
  • Articulate Communication
  • Financial Management
  • Motivating Performers
  • Retail Effectiveness
  • Safe Work Methods
  • Morale Improvements

Certification

  • Certified Wedding Planner
  • Certified General Events Planner
  • CPR and AED Certification

Languages

Spanish
Limited Working
Dutch
Limited Working

Volunteer Experience:

-Volunteer at the Family Homeless Shelter in Reno, NV~2013-2016

-Volunteer for the Walk for MS in Reno, NV~2013-2021

-Volunteer for Hearts for Hands in Reno, NV~2022

-Volunteer for Northern Nevada Pride~2022-2023

Timeline

Intern

The Walt Disney Company
05.2019 - 01.2020

Intern

The Walt Disney Company
09.2017 - 01.2018

Instructor

Jazzercise Inc.
11.2016 - 05.2020

Supervisor

Starbucks
09.2015 - 05.2023

Associate of Arts - Visual And Performing Arts

Truckee Meadows Community College

High School Diploma -

Damonte Ranch High School

Similar Profiles

CREATE PROFILE
Hannah Sloan