Hannah Smela
West Michigan Dermatology
Grand Rapids,MI
19
years of professional experience
Versatile Healthcare Professional experienced in managing patient intakes, scheduling, and patient education. Enhanced patient satisfaction and clinic efficiency through strong communication, adaptability, and effective time management. Committed to pursuing opportunities that challenge professional growth while contributing to team success.
Work History
Medical Assistant and Mohs Histotechnologist
2 Years 2 Months- Supported dermatologists during procedures by providing necessary instruments and maintaining sterile environment.
- Prepared examination rooms, ensuring compliance with infection control protocols and safety standards.
- Managed scheduling for patient appointments, optimizing clinic flow and reducing wait times.
- Supported dermatologists during procedures by providing necessary instruments and maintaining a sterile environment.
- Educated patients on post-procedure care and medication instructions to enhance recovery outcomes.
- Documented patient interactions accurately in electronic health records for improved data management.
- Trained new medical assistants on clinic protocols, fostering a collaborative and efficient work environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Processed tissue for the Mohs surgeon in a timely and accurate manner.
- Manage Mohs lab up to CLIA and CAP standards including cleanliness, record keeping, slide organization, decontaminate Cryostats weekly, and log necessary temperatures, Mohs cases, and humidity of lab.
Mohs Medical Assistant
1 Year 8 Months- Assisted dermatologists in Mohs micrographic surgery procedures, ensuring patient comfort and safety.
- Prepared and maintained surgical instruments, adhering to strict sterilization protocols.
- Recorded patient histories and managed electronic medical records with accuracy and attention to detail.
- Educated patients on post-operative care, enhancing recovery outcomes and satisfaction levels.
- Monitored inventory of supplies, ensuring availability of essential materials for surgical procedures.
- Minimized complications by accurately recording patient medical histories and vital signs.
- Facilitated timely wound healing with proper wound care techniques and dressing applications.
- Contributed to successful surgical outcomes by maintaining a sterile environment during procedures.
- Improved patient comfort by efficiently assisting with Mohs surgery procedures and post-operative care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Emergency Medical Technician Basic
1 Year 6 Months- Administered emergency medical care, including CPR and first aid, to patients in critical situations.
- Transported patients safely while monitoring vital signs and providing necessary medical support.
- Collaborated with healthcare teams to assess patient conditions and implement treatment plans effectively.
- Conducted regular equipment checks to ensure readiness for emergency situations and compliance with standards.
- Documented patient information accurately in electronic health records to enhance continuity of care.
- Assisted paramedics in advanced procedures, contributing to successful treatment outcomes for patients.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained clean and organized ambulances, ensuring a safe and efficient environment for both patients and colleagues.
- Removed victims from vehicles or scene of the accident or catastrophe and assisted in transfer to receiving facilities.
- Responded to 911 calls for medical emergencies.
- Delivered emotional support to patients and families.
- Handled patient transfers from one medical facility to another.
Title Clerk and Assistant Business Manager
4 Years 7 Months- Managed title tracking systems to streamline workflows and reduce processing times.
- Processed vehicle titles and registrations accurately to ensure compliance with state regulations.
- Coordinated document preparation for new and used vehicle sales, enhancing operational efficiency.
- Assisted customers with title transfer inquiries, providing exceptional service and support.
- Monitored inventory of title-related documents, ensuring availability for timely transactions.
- Developed best practices for handling complex title issues, reducing errors and enhancing accuracy.
- Led initiatives to implement digital tools for title management, improving overall efficiency of operations.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Calculated and remitted state sales tax, service, and other charges.
- Contacted Michigan Motor Vehicle Department to determine the status of pending titles.
- Collected taxes and fees, submitted payments and issued receipts.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
- Increased departmental productivity, multitasking between title processing, customer service, and administrative duties.
- Reduced errors in documentation, closely monitoring changes in state and federal regulations and updating company procedures accordingly.
- Assisted customers with the service department and the parts department.
- Cash/credit card/check handling; creating deposits daily.
Front Desk Receptionist
1 Year 8 Months- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with chiropractic staff to streamline office workflows and improve patient experience.
- Maintained accurate patient records using electronic health record (EHR) systems for data integrity.
- Coordinated insurance verification processes, facilitating seamless billing procedures for patients.
- Developed and maintained organized filing systems for patient information and office documents.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collected cash/credit card/check payments, processed transactions and updated relevant records.
Barista
7 Years 6 Months- Crafted high-quality espresso beverages while maintaining consistent taste and presentation standards.
- Streamlined beverage preparation processes, reducing wait times during peak hours for improved customer satisfaction.
- Trained new baristas on equipment operation and customer service techniques to enhance team performance.
- Managed inventory levels, ensuring stock availability for popular menu items and timely reordering of supplies.
- Developed seasonal drink specials based on customer preferences, increasing repeat visits and overall sales volume.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
Associate of Applied Science - Business Management And Supervision
- Dean's List Winter 2026 and Summer 2026
- Professional Development: Accounting
- 3.9 GPA
Emergency Medical Technician-Basic - Emergency Medicine
- Ranked in Top 1% of class
Associate of Arts - General Studies
- Extracurricular Activities: Glee club (one of the founders)
High School Diploma
- cum laude graduate
- Completed AP course in English
Skills
Patient scheduling
EMR / EHR
HIPAA compliance
Vital sign monitoring
Electronic health records
Medical terminology knowledge
Medical office management
Office management
Inventory and supply management
Medical supply inventory
Medical transcription
Lab equipment operation
Adaptable
Account management
Timeline
Medical Assistant and Mohs Histotechnologist
West Michigan Dermatology
06.2024 - CurrentRead More
Mohs Medical Assistant
Northern Michigan Dermatology Associates
10.2022 - 06.2024Read More
Emergency Medical Technician Basic
Kalkaska Memorial Health Center
04.2021 - 10.2022Read More
Title Clerk and Assistant Business Manager
Fletch's Inc Buick GMC Audi
09.2016 - 04.2021Read More
Front Desk Receptionist
Breath Of Life Chiropractic
01.2015 - 09.2016Read More
Barista
Roast and Toast Cafe
06.2007 - 12.2014Read More
Grand Rapids Community College
Associate of Applied Science from Business Management And Supervision
Read More
North Central Michigan College
Emergency Medical Technician-Basic from Emergency Medicine
Read More
North Central Michigan College
Associate of Arts from General Studies
Read More
Harbor Light Christian School
High School Diploma
Read More