Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayliese Dickens

Belton,TX

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Mohs Medical Assistant/Mohs Technician

Sanova Dermatology
Austin, TX
08.2020 - Current
  • Conducted patient interviews to obtain medical history information prior to treatment.
  • Managed inventory of supplies necessary for Mohs Surgery procedures including medications and dressings.
  • Ordered laboratory tests when required for patient evaluation prior to surgery.
  • Assisted Mohs Surgeons in performing skin cancer excisions and reconstructive surgery.
  • Inspected all equipment regularly for proper functioning and safety compliance.
  • Prepared slides, mounted tissue sections, and stained slides with hematoxylin and eosin stains.
  • Administered post-operative instructions to patients regarding wound care and follow up appointments.
  • Scheduled appointments for patients via phone and in person.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Prepared treatment rooms for patient examinations.

Histotechnician

U.S. Dermatology Partners
Waco, TX
08.2018 - 04.2020
  • Performed routine and specialized histology staining procedures.
  • Maintained laboratory equipment to support continuous functionality.
  • Applied dye and chemicals to stain tissue specimens, increasing visibility of cell details.
  • Generated reports summarizing test results or analyzing trends in laboratory data.
  • Maintained laboratory equipment, reagents and supplies to ensure proper functioning.
  • Prepared slides for microscopic examination and analysis.
  • Cut sections of body tissues for microscopic examination.
  • Compiled and maintained records of preventive maintenance and instrument performance according to schedule and regulations.
  • Cleaned and operated tissue processors according to schedules.
  • Assessed adequacy of chemicals and stains.
  • Sectioned frozen tissue to produce slides for diagnosis.
  • Prepared histologic slides for human tissue samples via processing, cutting, embedding, staining and mounting.
  • Conducted quality assurance tests on laboratory equipment to ensure accuracy of results.
  • Maintained neat, organized and confidential written records.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Receptionist/Clinical Assistant

Dr. Christopher Ellis(Master Eye Associates)
Temple, TX
08.2016 - 07.2018
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Helped fit contact lenses on customers per doctor's instructions.
  • Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
  • Performed preliminary eye exams, including visual acuity tests and color vision tests.
  • Scheduled appointments for patients according to their needs and preferences.
  • Maintained smooth patient flow throughout facility, promoting efficient overall operations.
  • Checked patient records for accuracy and updated them when necessary.
  • Documented patient care by charting patient condition and treatment in records.
  • Answered phone calls from customers inquiring about services offered by the practice.

Server/Hostess/Crew Trainer

Olive Garden
Temple, TX
02.2015 - 06.2018
  • Provided excellent customer service to ensure satisfaction.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Presented menus and answered questions regarding items.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained schedule of class assignments to meet deadlines.

Education

Bachelor of Science - Biology

University of Mary Hardin-Baylor
Belton, TX
05-2018

Skills

  • Inventory Management
  • Medical Terminology
  • HIPAA Compliance
  • Patient Flow Management
  • Patient Scheduling
  • Patient-Focused Care
  • Procedure Assistance
  • Proper Sterilization Techniques
  • Specimens Collection and Processing
  • Quick Problem Solver
  • Electronic Medical Records
  • CPR
  • MS Office
  • Friendly, Positive Attitude
  • Leadership
  • Attention to Detail

Certification

  • Certified Dermatology Technician- August 2018-April 2020

Timeline

Mohs Medical Assistant/Mohs Technician

Sanova Dermatology
08.2020 - Current

Histotechnician

U.S. Dermatology Partners
08.2018 - 04.2020

Receptionist/Clinical Assistant

Dr. Christopher Ellis(Master Eye Associates)
08.2016 - 07.2018

Server/Hostess/Crew Trainer

Olive Garden
02.2015 - 06.2018

Bachelor of Science - Biology

University of Mary Hardin-Baylor

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Kayliese Dickens