GLENDA PEREZ
Highland Falls,NY
Summary
Knowledgeable medical office professional with exceptional background over 20+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
15
15
years of professional experience
Work History
Lead Medical Assistant/Mohs Technician/Medical Scribe
White Plains Hospital Center
Mount Kisco, NY
04.2022 - Current
- Documented all doctors notes into EMR system.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Cleaned and maintained medical equipment following procedures and standards.
- Assisted with procedures such as skin biopsies and skin cancer excision surgeries, and Mohs staged surgical procedures.
- maintained accurate records during each stage of the Mohs surgical process, to include pictures and measurements.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Escorted patients to examination rooms and prepared them for physician exams.
- instructed patients and family members on proper discharge care.
Surgical Coordinator/Medical Assistant/Patient Care Support
NY Presbyterian, Hudson Valley
Cortlandt Manor, N.Y
12.2020 - 04.2022
- Provide support and educational resources to the patient and their family to answer their questions and address their fears concerning their illness
- Scheduled patient appointments and specific treatments
- Worked collaboratively with physicians, staff and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients
- Assist with identification and resolution of operational problems, including patient complaints to ensure
- Track all cancer patients to minimize leakage and to create a database of all cancer patients
- Coordinate/Provide support group information for patients, Served as the health information resource contact for patient
- Facilitate physician recommendations for patient care to help ensure patient compliance and gathered current medical information and reviewed histories to gather details for surgeons
- Receive orders and processes as indicated by provider and schedule surgeries according to protocol
- Validated and captured primary, secondary insurance and tertiary insurance coverage to ensure accurate billing
- Obtain all reports, Medical records, imaging C.D, pathology slides to re-review for all diagnosed cancer patients
- Obtain authorizations for all radiology imaging and surgical procedures, schedule and coordinate surgeries, special procedures and tests for patients
- Prepare any surgery or procedure instructions for the patient to take home
- Scheduled any and all pre-operative and post-operative visits and maintain Surgeon's calendar
- Clinical task includes: vitals, Blood testing, Genetic testing for all procedures ∙Assist surgeon's with in office procedures
Medical Assistant
NYP Presbyterian Brooklyn/Queens
Flushing, NY
10.2009 - 12.2020
- Provided necessary supplies, support and assistance to Medical staff and patients for unit specific procedures
- Measured and monitored patient vital signs
- Communicated with patients by phone and via written correspondence
- Assisted with adequate nutrition and fluid intake
- Assisted hands on with gastro/surgeon for patient preparations for procedures
- Work hands on and assisted Cardiologist with patient heart pumps
- Acted as a liaison between physician and patient
- Kept facility stocked with necessary supplies, equipment and instruments
- Trained patients on how to properly operate their Medical Equipment
- Managed both clinical and administrative duties in a Medical/clinic office setting
- Developed and maintained effective relationships through effective and timely communication
- Maintained and calibrated job instruments and equipment’s ∙Downloaded various data for different insulin pumps
- Collected urine, sputum and fecal samples
- Provided patients and families with emotional support
- Performed, validated and reported laboratory test for prognosis, diagnosis, treatment and research
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
Education
Certificate of Completion, Health Coach -
Kingsborough Community College of the City University of New York
Brooklyn, NY06.2017
Associate of Applied Science - Medical Assisting/Medical Billing
ASA College
Brooklyn, NY06.2001
Associate of Applied Science - Nursing
Westchester Community College
Valhalla, NYSkills
- Computer proficient
- Time managed skills
- Patient-Oriented
- Patient and family focused Broad ∙Medical Terminology
- Medical clinical procedures
- Wound care proficiency
- Team player, Quick Learner and Excellent communication skills
- EMR systems: Epic, Athena, Cerner and Ema
Languages
Timeline
Lead Medical Assistant/Mohs Technician/Medical Scribe
White Plains Hospital Center
04.2022 - Current
Surgical Coordinator/Medical Assistant/Patient Care Support
NY Presbyterian, Hudson Valley
12.2020 - 04.2022
Medical Assistant
NYP Presbyterian Brooklyn/Queens
10.2009 - 12.2020
Certificate of Completion, Health Coach -
Kingsborough Community College of the City University of New York
Associate of Applied Science - Medical Assisting/Medical Billing
ASA College
Associate of Applied Science - Nursing
Westchester Community College
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