ERICA THOMPSON
Long Beach,CA
Summary
Highly-motivated lead Medial Assistant with a background in dermatology, Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Platinum Dermatology Partners
Long Beach, CA
10.2024 - Current
- Managed patient flow by coordinating appointments and ensuring timely check-in and check-out procedures.
- Performed routine clinical tasks, including administering injections and assisting with minor surgical procedures.
- Maintained accurate and up-to-date medical records using EMR systems for efficient patient care.
- Assisted in the preparation and administration of topical anesthetics for various dermatological procedures.
- Supported the management of patients on PDT and Accutane regimens, including monitoring and follow-up care.
- Handled patient inquiries and concerns with professionalism, ensuring a positive patient experience.
- Maintained cleanliness and organization of clinical areas to meet safety and health standards.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Supervised, trained and coached team of medical assistants.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Regularly attended meetings with department heads in order to discuss any changes or updates related to policies or procedures.
- Ensured that all medical supplies were adequately stocked in the examination rooms.
- Provided guidance and support for new employees during their orientation period.
- Maintained accurate records of test results, diagnoses and treatments given to each patient.
- Weekly MA schedule.
- PRP
- Assisted in MOHS
Back Office Lead Medical Assistant
Dermatology Group Of Southern California Dgsc
Torrance, CA
06.2015 - 07.2020
- As back office lead I was the go to for all medical assistants when calling off, scheduling issues, patient issues and any questions pertaining to the back office.
- Utilizing EMR (Nextech) when rooming patients and collecting information prior to seeing the doctor.
- Train new employees
- Scribe and record all information accurately for the Doctor.
- Provide pre and post care instructions for procedures.
- Assist in Biopsies, excisions, cultures, cosmetic procedures etc...
- Suture Removal and dressing changes
- Surgery (MOHs) and excision scheduling.
- Patient call backs and Rx refills.
- Sterilization of instruments
- Create back office MA schedule biweekly.
- Inventory and purchasing back office supplies
- PDT and Accutane management
- Provided excellent customer service and skincare treatments to clients.
- Recommended home care regimen for desired results.
- Educated clients on skin care procedures and products.
- Learned new techniques and complete chemical peel processes.
- Referred clients to medical personnel for treatment of serious skin problems.
Back office Medical Assistant
DR MICHELLE ERLICH
Manhattan Beach, CA
02.2011 - 06.2011
- Assisted in skin cancer removal surgeries/biopsies daily.
- Logged medical records in EMR
- Chemical peels
- Managed log books
- Prepare Injections
- Stock rooms Open and close office.
- PDT
- Accutane
Front office Medical Assistant / Personal assistant
DR. TAKOWSKY PLASTIC SURGERY
Beverly Hills, CA
03.2009 - 12.2010
- Monitored multiple databases to keep track of all company inventory.
- Scheduling
- Social Media/Outside Promotion
- Accounting
- Answer Phones
- open and close the office daily
- Surgery scheduling
- Clean Rooms
- Order office supplies
- Occasionally assist doctor in minor cosmetic procedures
- Handle all the doctors finances business and personal.
- Reply to emails business and personal
- Filing
- Organize office lunches
Back office Medical Assistant
COASTAL DERMATOLOGY
Los Alamitos, CA
02.2008 - 03.2009
- Assist in 4-5 surgeries a day
- Assist doctor in seeing 30-40 patients daily
- Write prescriptions
- Manage biopsy Log book
- Follow up calls
- Injections
- Travel with the Doctor to other 2 office locations
- Room Patients
- Autoclave
- Wound Care and Suture removal.
Education
Esthetician Certificate - Master Aesthetician
Coba Academy
Anaheim, CAMedical Assistant
United Education Institute
Huntington Park, CASkills
- Understands medical procedures and terminology
- Phlebotomy experience
- Ability to work with a team or independently
- Self starter and a fast learner I take initiative within set daily responsibilities
- Ability to Multi task
- Punctual, hard working and responsible
- Computer proficient
- Time management skills
- Quick learner
- Chemical Facial Peels
- Outstanding Client Care
- Microdermabrasion Treatments
- Assessing Skin Condition
- Customer Service
- Client Consultations
- Chemical Peels
- Equipment Sterilization
Education and Training
other
Certification
- Licensed Esthetician - 2022
Timeline
Lead Medical Assistant
Platinum Dermatology Partners
10.2024 - Current
Back Office Lead Medical Assistant
Dermatology Group Of Southern California Dgsc
06.2015 - 07.2020
Back office Medical Assistant
DR MICHELLE ERLICH
02.2011 - 06.2011
Front office Medical Assistant / Personal assistant
DR. TAKOWSKY PLASTIC SURGERY
03.2009 - 12.2010
Back office Medical Assistant
COASTAL DERMATOLOGY
02.2008 - 03.2009
Esthetician Certificate - Master Aesthetician
Coba Academy
Medical Assistant
United Education Institute