Hannah Smith

• Coached junior team members, improving their skills and confidence in their roles.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Set clear team goals and delegated tasks and set deadlines.

Built strong relationships with prospective students, addressing concerns and answering questions to facilitate informed decisions.

• Increased enrollment rates by conducting engaging campus tours for prospective students and their families.
• Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
• Participated in admissions events which brought large numbers of prospective students to campus.
• Provided exceptional customer service, resolving issues promptly and professionally for positive applicant experience.