Sophia Williams
Graeters Manufacturing Co
Pittsburgh,PA
6
years of professional experience
2
Languages
Professional with background in leadership and team management, adept at driving projects to successful completion. Skilled in fostering collaborative environments and meeting goals in the workplace. Demonstrates flexibility and reliability in fast-paced work settings. Skilled in conflict resolution, strategic planning, and performance optimization.
Work History
Senior Team Leader
2 Years 3 Months- Led employees through daily workflows, maintaining safety, quality, and sanitation standards.
- Coordinated shift assignments to support efficient output and balanced labor coverage.
- Discovered training needs and provided coaching.
- Managed daily cash handling and ensured accurate, timely bank deposits.
- Managed the Team of the Month program by analyzing store performance metrics, preparing performance reports, and motivating team members to consistently improve results.
- Oversaw dairy inventory and ordering, ensuring consistent product availability while maintaining appropriate stock levels.
Team Member
1 Year 3 Months- Assembled ice cream products according to production specifications and food safety standards.
- Rotated stock and handled materials carefully to preserve freshness and reduce waste.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
Assistant Coach
2 Months- Worked directly with young children in a supportive and engaging environment.
- Collaborated with superiors
- Participated in team building exercises to boost morale and performance
Restaurant Hostess
3 Months- Coordinated reservations and waitlists using host stand systems and phone inquiries.
- Seated parties promptly while balancing server sections and table availability.
- Greeted guests warmly and managed front-door flow to maintain smooth seating.
- Communicated special requests, delays, and guest needs to service staff.
- Assisted with dining room appearance, ensuring menus, stations, and entry areas remained ready.
- Handled high-pressure situations while maintaining a calm, friendly demeanor.
Education
Bachelor of Arts - Criminology & Justice Studies
- 3.55 GPA
- Dean's List [Spring 2024]
- Dean's List [Spring 2025]
- Dean's List [Fall 2025]
- Dean's List [Spring 2026]
- Member, College of Honors and Global Education, 2023-Present
- Study Abroad: [Florence, Italy], [Forensic Anthropology]
- [President's Achievement Award] Scholarship Recipient
- [Honor's Distinction Award] Scholarship Recipient
- GPA: 4.0+
- Graduated with Honors
- Extracurricular Activities: [Blue Devil Marching Band], [French Club], [Fashion Club], [Intramural Dance Club]
Skills
Conflict resolution
Delegation
Adaptability
Employee development
Attention to detail
Performance analysis
Task management
Adaptability
Active listening
Collaborative and approachable
Languages
English
Russian
Timeline
Senior Team Leader
Graeters Manufacturing Co
08.2024 - CurrentRead More
Team Member
Graeters Manufacturing Co
03.2022 - 06.2023Read More
Assistant Coach
True Gymnastics LLC
06.2021 - 08.2021Read More
Restaurant Hostess
Il Pizzaiolo
03.2021 - 06.2021Read More
Kent State University
Bachelor of Arts from Criminology & Justice Studies
Read More
Mt. Lebanon Highschool
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