Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki McKnight

Conway,AR

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Senior Team Leader

AT&T
02.2012 - Current
  • Discovered training needs and provided coaching.
  • Set clear team goals and delegated tasks and set deadlines.
  • Developed strategies to promote team member adherence to company regulations and performance goals.
  • Managed inventories and stock and kept detailed records of inventory use and sales.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Produced weekly, daily and monthly activity reports and forecasts.
  • Conducted team member meetings and updated members on best practices and continuing expectations.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Supervised team members to confirm compliance with set procedures and quality requirements.

Insurance Agent

State Farm Insurance-Financial Services AGCY
01.2016 - 01.2017
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Collected premiums on or before effective date of coverage.
  • Calculated premiums and established payment methods for sales.
  • Collected premiums and made deposits.
  • Managed company records.
  • Maintained an organized filing system

Regional Sales Director

Open Range Communications
01.2009 - 02.2012
  • Evaluated store and individual performances.
  • Forecasted annual, quarterly, and monthly sales goals.
  • Created regional sales plans and quotas.
  • Coordinated full sales operations within assigned region.
  • Created robust sales plans and set territory quotas.
  • Identified new product opportunities and target customers.
  • Researched customer needs, market trends and competitor activities.
  • Prepared and reviewed annual budgets.
  • Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
  • Worked closely with product teams to understand customer needs and requirements.
  • Collaborated with marketing teams to help sales campaigns reach target audiences.
  • Managed team of sales representatives, providing guidance, coaching and support.
  • Connected with prospects through trade shows, cold calling and local-area networking.

Education

High School Diploma -

Wynne High School
Wynne, AR
05.1994

Skills

  • Conflict Mediation
  • Team Development
  • Delegation
  • Meeting Management
  • Business Development
  • Strategic Planning
  • Conflict Management
  • Team Supervision
  • Quality Improvement
  • Coaching
  • Shift Scheduling
  • Complaint Resolution
  • Mentoring
  • Technical Support
  • Documentation and Reporting
  • Work Planning
  • Cash Handling
  • Client Service
  • Problem-Solving
  • Overseeing Daily Activities
  • Leading Team Meetings
  • Team Motivation
  • Work Planning and Prioritization
  • People Management
  • Conflict Resolution
  • Teamwork and Collaboration
  • Safety
  • Account Management
  • Attention to Detail

Timeline

Insurance Agent

State Farm Insurance-Financial Services AGCY
01.2016 - 01.2017

Senior Team Leader

AT&T
02.2012 - Current

Regional Sales Director

Open Range Communications
01.2009 - 02.2012

High School Diploma -

Wynne High School

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Nikki McKnight