Hi, I’m
Hannah Smith
Kingston,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
years of professional experience
Work History
CVS Caremark
Customer Care Representative III
10.2021 - Current
Job overview
- Acted as a Class Lead, Peer-Assisted Learner (PAL), and Subject Matter Expert (SME) to support new hires during training, providing guidance on best practices and procedures
- Served as an Interim Supervisor, leading a team of Customer Care Representatives, monitoring performance, and ensuring adherence to quality standards
- Chaired the documentation subcommittee, reviewing and editing procedural documents for occurrence, compliance, and clarity
- Contributed to outbound call campaigns by identifying process gaps and collaborating with leadership to implement improvements, ensuring member satisfaction and operational success
The Fresh Market
Front-End Assistant Manager
07.2018 - 10.2021
Job overview
- Supervised and trained staff, ensuring smooth operations and exceptional customer service
- Oversaw cash register operations, including opening/closing procedures and resolving discrepancies
- Worked with other department managers to optimize scheduling, payroll, and store operations
Education
Chattanooga State Community College, Chattanooga, TN
First year college courses completed
08.2021
Farragut High School, Knoxville, TN
Diploma
05.2020
University Overview
Graduated with honors diploma and AP Capstone.
Skills
- Leadership & Team Development
- Process Improvement
- Training & Mentorship
- Quality Assurance
- Conflict Resolution
- Call Center Operations
- Verbal & Written Communication
- Healthcare Policies and Compliance
- CRM & Data management
Awards
- National Honors Society Member, 2020, Recognized for academic achievement and leadership.
- AP Capstone Diploma, 2020, Earned through rigorous coursework, emphasizing research, critical thinking, and communication skills.
- MS Excel Certified, 2020
Timeline
Customer Care Representative III
CVS Caremark
10.2021 - Current
Front-End Assistant Manager
The Fresh Market
07.2018 - 10.2021
Chattanooga State Community College
First year college courses completed
Farragut High School
Diploma
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