MYEISHACO BARNES
Las Vegas,Nevada
Summary
Successful Customer Care Representative with 7 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
10
10
years of professional experience
Work History
Customer Care Representative III
Elevance Health
04.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
CUSTOMER CONTACT| Account Supervisor
C3
08.2019 - Current
- Resolve over 100 Customer Complaints and issues
- Pharmacy Inquiry assistance
- Performed Payment processing
- Proficient in Microsoft office, Xcelys, Enrollment Data AIS system
Loan Officer
KOTOBUKI
06.2018 - 07.2019
- Processed minimum of 25 loans per day
- Receive inbound calls multi-line
- Performed Outbound calls/payment arrangements and due date reminders
- Maintain account accuracy by updating notes and dispositions according to company guidelines
Office Assistant
POSCA BROTHERS DENTAL INC
06.2017 - 12.2017
- Maintaining records 100% accuracy
- Established document filing system
- Answering phones/Appointment scheduling and confirmation
- Performed payment processing
Nurse Assistant
DEL RIO CONVALESCENT, Bell
11.2013 - 06.2017
- Assist residents with Activities of daily living
- Transport to designated areas
- Monitor vital signs
- Observe and Report abnormal findings
Education
Medical Records - Billing And Coding
University of Phoenix
Tempe, AZ06.2017
GED -
Long Beach School For Adults
Long Beach, CA06.2000
Skills
- SKILL SUMMARY
- 1 Attention to detail
- 2 Critical thinker
- 3 Versatile
- 4 Organized
- 5 Dependable
- 6 Multitasker
- 7 Team player
- 8 Data entry
- 9 Typing 35 wpm
Timeline
Customer Care Representative III
Elevance Health
04.2021 - Current
CUSTOMER CONTACT| Account Supervisor
C3
08.2019 - Current
Loan Officer
KOTOBUKI
06.2018 - 07.2019
Office Assistant
POSCA BROTHERS DENTAL INC
06.2017 - 12.2017
Nurse Assistant
DEL RIO CONVALESCENT, Bell
11.2013 - 06.2017
Medical Records - Billing And Coding
University of Phoenix
GED -
Long Beach School For Adults
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