Hannah Smith
Lakeland,FL
Summary
Dynamic bar lead with a strong focus on cocktail creation and customer satisfaction. Proven ability to enhance guest experiences through exceptional service and innovative menu development.
Overview
8
8
years of professional experience
Work History
Bar Lead
Union Hall
Lakeland, FL
03.2023 - Current
- Oversaw daily bar operations, ensuring smooth workflows and high customer satisfaction.
- Trained and mentored new staff on service standards and cocktail preparation techniques.
- Collaborated with management to create innovative drink menus that enhanced customer experience.
- Managed cash handling processes, ensuring accuracy and accountability in transactions.
- Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Poured and prepared mixed drinks for customers daily.
- Provided attentive service and proactively assessed guest needs.
- Engaged in suggestive selling and other sales techniques.
Experience Concierge
Woodlund Salon
Lakeland, FL
01.2021 - 02.2022
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Coordinated appointment scheduling, optimizing staff productivity and client flow.
- Managed inventory of salon products, ensuring availability and organization.
- Assisted clients with product selections, providing personalized recommendations based on needs.
- Maintained cleanliness and organization of reception area, contributing to a welcoming environment.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Retention Representative
Spectrum
Auburndale, FL
02.2021 - 12.2021
- Increased customer retention through proactive outreach and personalized engagement strategies.
- Implemented effective conflict resolution techniques to address customer concerns and enhance satisfaction.
- Analyzed customer feedback to identify trends, informing improvements in service delivery and product offerings.
- Collaborated with cross-functional teams to streamline processes, enhancing overall operational efficiency.
- Utilized CRM software to track interactions, ensuring accurate documentation of customer communications and follow-ups.
- Resolved account issues for enhanced customer satisfaction and loyalty.
- Developed strong product knowledge, enabling the provision of informed recommendations tailored to individual client needs.
- Handled customer escalations effectively, resolving concerns promptly and professionally.
Sales Associate
Sprint
Winter Haven, FL
05.2018 - 07.2019
- Assisted in product launches, effectively communicating features and benefits to customers.
- Resolved customer complaints efficiently, maintaining brand reputation and client trust.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
High School Diploma -
Winter Haven Senior High School
Winter HavenSkills
- Cocktail creation
- Menu development
- Upselling strategies
- Promotional events
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
- Cleaning and sanitizing
- Multitasking
Timeline
Bar Lead
Union Hall
03.2023 - Current
Retention Representative
Spectrum
02.2021 - 12.2021
Experience Concierge
Woodlund Salon
01.2021 - 02.2022
Sales Associate
Sprint
05.2018 - 07.2019
High School Diploma -
Winter Haven Senior High School