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Knowledgeable Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Accomplished, value-driven, mission-oriented professional with experience providing internal employee development, team effectiveness and leadership development consulting to all levels of an organization; adaptable leader with the ability to work independently and maintain critical thinking skills in the face of unforeseen challenges with a strong work ethic, and positive attitude
Professional Member Service Specialist with comprehensive experience in delivering exceptional member support and service. Adept at handling member inquiries, resolving issues efficiently, and enhancing member satisfaction. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Skilled in communication, problem-solving, and building lasting member relationships, ensuring reliability and trustworthiness.

Dynamic Member Services Representative with a proven track record at the United States Trotting Association, excelling in customer engagement and relationship building. Leveraging exceptional communication skills and data entry proficiency, I enhanced member satisfaction through tailored support and proactive problem resolution, contributing to continuous improvement initiatives. Assisting our members and non-members by answering their questions and concerns.

Hannah Sons

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Associates of Science - Natural Sciences

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Member Services Representative

Guest Services

Volunteer

Associates of Science - Natural Sciences

High School Diploma -

Certificate of Completion - Medical Sciences Health Careers

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