- Enjoy hobbies that combine physical activity with outdoor exploration
- Exploring various forms of art, such as singing, ceramics, and painting, to nurture creativity and personal growth
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Reading
Hannah Spears
Kissimmee
Summary
Dynamic professional with a proven track record at The Walt Disney Company, excelling in hospitality and guest service, and demonstrating effective leadership. Skilled in Microsoft Office, adept at fostering teamwork, and known for a positive attitude. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing adaptability and critical thinking.
Overview
6
6
years of professional experience
Work History
Parking Operations
The Walt Disney Company
02.2024 - Current
- Improved customer satisfaction by effectively managing parking operations and addressing guest concerns promptly.
- Welcomed guests with a positive demeanor to create a memorable first impression.
- Streamlined parking operations for increased efficiency and reduced wait times for guests.
- Provided feedback to management on potential improvements to parking operations and customer service.
- Enhanced compliance with company policies and local regulations by staying up-to-date on industry best practices, guidelines, and requirements related to parking operations.
- Operated tram vehicles in a safe and professional manner, with emphasis on customer service and vehicular safety.
Hostess
The Walt Disney Company
10.2023 - 12.2023
- Handled a variety of payments including cash, card, and Disney payments.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Retail Sales Associate
Free People
08.2023 - 10.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Children's Activities Hostess
The Walt Disney Company
06.2022 - 06.2023
- Served as a host for a variety of recreational activities throughout Disney resorts.
- Met and interacted with guests from a multitude of backgrounds, solving problems with a constant positive attitude.
- Facilitated games on the different pool decks for numerous hours under sometimes harsh conditions.
- Proficient in handling cash and card transactions.
- CPR/first-aid certification which required monthly in-service training throughout my program.
- Built and maintained campfires, while also enforcing safety procedures.
First Grade Teacher
Clovis Christian Schools
08.2021 - 05.2022
- Differentiated instruction to accommodate diverse learning styles, ensuring all students made progress towards academic goals.
- Utilized data-driven instruction to identify areas of need for individual students and adjust teaching methods accordingly.
- Assessed student progress regularly using formative assessments and modified instruction accordingly for optimal growth.
- Established strong relationships with parents through effective communication about their child's academic progress and social-emotional development.
- Implemented positive behavior support strategies, promoting a respectful and inclusive classroom culture.
Server/Coordinator
Texas Roadhouse
07.2019 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained an upbeat and positive attitude throughout each shift.
- Promoted to “To-Go Coordinator,” allowing me to fill a leadership position in overseeing the to-go system in its entirety, as well as acting as an advocate for the younger to-go employees, establishing my responsibility and ability to take charge in a positive and encouraging way.
Server
Texas Roadhouse
10.2018 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Promoted to a server trainer after only a month, establishing my ability to take on a greater responsibility.
Education
Associate of Arts - General Studies
Amarillo College
Amarillo, TX05-2021
High School Diploma -
Buena High School
Sierra Vista, AZ05-2017
Skills
- Hospitality and guest service
- Effective leadership
- Teamwork and collaboration
- Logical reasoning
- Time management
- Critical thinking
- Adaptable communication style
- Friendly, positive attitude
- Dependable and responsible
- Calm under pressure
- Multitasking
- Microsoft office and outlook proficiency
Interests
Timeline
Parking Operations
The Walt Disney Company
02.2024 - Current
Hostess
The Walt Disney Company
10.2023 - 12.2023
Retail Sales Associate
Free People
08.2023 - 10.2023
Children's Activities Hostess
The Walt Disney Company
06.2022 - 06.2023
First Grade Teacher
Clovis Christian Schools
08.2021 - 05.2022
Server/Coordinator
Texas Roadhouse
07.2019 - 08.2021
Server
Texas Roadhouse
10.2018 - 07.2019
Associate of Arts - General Studies
Amarillo College
High School Diploma -
Buena High School
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