HANNAH STAREK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Table Games Dealer
Rivers Casino Pittsburgh
09.2022 - Current
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Answered players questions and resolved disputes to provide excellent customer service.
Member Specialist
Sam's Club
09.2021 - 09.2022
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands
- Resolved concerns with products or services to help with retention and drive sales
- Consultative selling memberships and credit card accounts
- Discussed membership levels and features and benefits to discover which met the needs of the customer the best
- Offered and closed sales on upgrades to existing membership holders
- Offered credit card account to new and existing customers
- Discussed benefits and features of credit card products to discover which met the needs of the customer
- Met and exceeded not only individual daily goals, but also repeatedly met entire store goals single-handedly
- Trained and coached new and existing employees on the register, store policy, and sales techniques for membership and credit card sales.
Education
Bachelor of Science - Economics, Business Analytics
Duquesne University
05.2025
Associate of Science - Business
Community College of Allegheny County
Pittsburgh, PA05.2023
High School Diploma -
Brentwood Senior High School
Pittsburgh, PA06.2021
Skills
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Upselling Products and Services
- Customer Account Management
- Processing credit card applications
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Interpretation and Translation Services
Timeline
Table Games Dealer
Rivers Casino Pittsburgh
09.2022 - Current
Member Specialist
Sam's Club
09.2021 - 09.2022
Bachelor of Science - Economics, Business Analytics
Duquesne University
Associate of Science - Business
Community College of Allegheny County
High School Diploma -
Brentwood Senior High School