Hannah Steiner
Englewood,CO
Summary
Organized Automotive Service Professional experienced in problem resolution and enhancing customer satisfaction. Delivered high-quality service through strong interpersonal skills, effective time management, and proactive problem-solving. Focused on supporting team objectives while managing multiple priorities with a dependable and positive approach.
Overview
7
7
years of professional experience
Work History
Rental Concierge
Mercedes-Benz Of Denver
Denver, CO
07.2021 - Current
- Engaged with guests, including VIPs and celebrities, ensuring privacy and personalized service.
- Arranged transportation to and from airport, train station and events for clients.
- Greeted Mercedes-Benz of Denver guests and directed them to sales and service areas.
- Coordinated guest transportation requests and arranged dealership shuttle services.
- Assisted guests with vehicle delivery, pickup, and showroom navigation.
- Handled high volume of calls to support customer inquiries with efficiency.
- Answered incoming calls and routed questions to proper dealership departments.
- Directed incoming calls and messages to appropriate staff or residents.
- Talked to about 50+ clients every day in person at Mercedes-Benz
- Give out service loaners/rental cars
- Check in loaners/rentals and charge clients for gas/smoke/pet damage
- Collect Personal information, (DL, Insurance card, debit/credit card to put on file)
- Fill out T-numbers for service loaners
- If any vehicle is damaged, start claims and collect forms of payment for deductible or for windshield replacement.
- Wash/Vacuum vehicles and fully wipe down vehicles interior/exterior
- Maintained energy and enthusiasm in fast-paced environment
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Trained new staff members on proper policies and procedures related to customer service delivery.
Shift Lead
Einstein Bros. Bagels
Grand Junction, CO
09.2019 - 04.2021
- Trained and mentored new employees to maximize team performance.
- Trained and mentored new employees, enhancing the onboarding process and team cohesion.
- Completed store opening and closing procedures and balanced tills.
- Facilitated employee productivity by providing guidance and support during shifts. and working on tasks to meet business and customer needs.
- Recorded receipts and employee hours for accurate tracking
- Managed open to close shifts, handling over 150 customers and 20+ calls daily.
- Monitored and recorded receipts for accurate financial documentation., employee hours and inventory movements
- Performed various roles to gain comprehensive operational knowledge
Education
Technical Certificate - Culinary Arts
Western Colorado Community College
Grand Junction, COGED -
Grand Junction High School
Grand Junction, COSkills
- Rental coordination
- Guest Transportation
- Transportation scheduling
- Transportation Accommodations
- Vehicle Management
- Defensive Driving
- Safety Procedures
- Customer Service Excellence
- VIP Services
- Guest Experiences
- Guest Accommodations
- POS Systems Operations
- Inventory Management
- Service efficiency
- Employee training
- Multitasking and organization
- Critical Thinking
- Valid Driver's License
- Customer service
Personal References
- Michael Ruch (617) 818-6743
- Makaveli Wilbur (806) 205-3681
- Destiny Rodriguez (817) 832-1614
Timeline
Rental Concierge
Mercedes-Benz Of Denver
07.2021 - Current
Shift Lead
Einstein Bros. Bagels
09.2019 - 04.2021
Technical Certificate - Culinary Arts
Western Colorado Community College
GED -
Grand Junction High School