Summary
Overview
Work History
Education
Skills
Certification
Timeline
Madison Wease

Madison Wease

Forest City,NC

Summary

Dynamic professional with a strong focus on guest management and customer service. Proven ability to resolve issues swiftly and enhance guest experiences. Committed to delivering exceptional service and maintaining high property standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Airbnb Host

JW Properties
Mooresboro, North Carolina
09.2025 - Current
  • Developed detailed property listings with engaging descriptions and high-quality photos.
  • Resolved guest issues promptly to ensure satisfaction during stays.
  • Conducted regular inspections to maintain property standards and presentation quality.
  • Maintained an organized system for tracking bookings, payments, cancellations, reviews.

Property Manager

JW Properties
Mooresboro, North Carolina
08.2024 - Current
  • Coordinated tenant communications and promptly resolved maintenance requests to enhance tenant satisfaction.
  • Oversaw lease agreements and ensured timely renewals for tenants.
  • Met with prospective tenants to showcase property and evaluate applications, facilitating timely lease signings.
  • Conducted property inspections to identify and rectify safety compliance issues, ensuring tenant safety.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.

Cashier /Grill Cook

Wease General Store
Mooresboro, North Carolina
08.2022 - Current
  • Executed cash register operations with precision, ensuring balanced drawers daily.
  • Delivered exceptional customer service, effectively promoting loyalty programs to enhance customer retention and drive sales.
  • Provided friendly service, creating a welcoming shopping environment.
  • Assisted management with various tasks to support operations.

Customer Service Cashier

Medicine Box of Forest City
Forest City, North Carolina
05.2024 - 08.2025
  • Processed customer transactions accurately and efficiently.
  • Handled cash, credit, and digital payment methods securely.
  • Resolved customer complaints with professionalism and empathy.
  • Collaborated with team members to enhance customer service experience.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Complied with all health and safety regulations while performing job duties.

Marketing Intern/Summer

Strive Marketing
Marion, North Carolina
05.2023 - 08.2023
  • Collaborated with team members to create social media content strategy, increasing audience engagement.
  • Drafted engaging copy for email marketing campaigns, contributing to improved open rates.
  • Developed marketing materials for client campaigns, enhancing brand messaging.
  • Developed content and promotional materials for various campaigns.
  • Generated weekly reports on progress of marketing initiatives.
  • Monitored online conversations related to brand and product mentions.

Education

Associate of Science - Business Administration And Management

Isothermal Community College, Spindale, NC
05-2026
  • 2026 - Dean's List
  • 2026 - Honor Roll

Skills

  • Rental coordination
  • Guest management
  • Customer service
  • Guest engagement
  • Time management
  • Multitasking
  • Problem-solving
  • Communication skills

Certification

  • Business Administration
  • Business Administration - Small Business

Timeline

Airbnb Host - JW Properties
09.2025 - Current
Property Manager - JW Properties
08.2024 - Current
Customer Service Cashier - Medicine Box of Forest City
05.2024 - 08.2025
Marketing Intern/Summer - Strive Marketing
05.2023 - 08.2023
Cashier /Grill Cook - Wease General Store
08.2022 - Current
Isothermal Community College - Associate of Science, Business Administration And Management
Madison Wease