Madison Wease
Forest City,NC
Summary
Dynamic professional with a strong focus on guest management and customer service. Proven ability to resolve issues swiftly and enhance guest experiences. Committed to delivering exceptional service and maintaining high property standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Airbnb Host
JW Properties
Mooresboro, North Carolina
09.2025 - Current
- Developed detailed property listings with engaging descriptions and high-quality photos.
- Resolved guest issues promptly to ensure satisfaction during stays.
- Conducted regular inspections to maintain property standards and presentation quality.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
Property Manager
JW Properties
Mooresboro, North Carolina
08.2024 - Current
- Coordinated tenant communications and promptly resolved maintenance requests to enhance tenant satisfaction.
- Oversaw lease agreements and ensured timely renewals for tenants.
- Met with prospective tenants to showcase property and evaluate applications, facilitating timely lease signings.
- Conducted property inspections to identify and rectify safety compliance issues, ensuring tenant safety.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Cashier /Grill Cook
Wease General Store
Mooresboro, North Carolina
08.2022 - Current
- Executed cash register operations with precision, ensuring balanced drawers daily.
- Delivered exceptional customer service, effectively promoting loyalty programs to enhance customer retention and drive sales.
- Provided friendly service, creating a welcoming shopping environment.
- Assisted management with various tasks to support operations.
Customer Service Cashier
Medicine Box of Forest City
Forest City, North Carolina
05.2024 - 08.2025
- Processed customer transactions accurately and efficiently.
- Handled cash, credit, and digital payment methods securely.
- Resolved customer complaints with professionalism and empathy.
- Collaborated with team members to enhance customer service experience.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Complied with all health and safety regulations while performing job duties.
Marketing Intern/Summer
Strive Marketing
Marion, North Carolina
05.2023 - 08.2023
- Collaborated with team members to create social media content strategy, increasing audience engagement.
- Drafted engaging copy for email marketing campaigns, contributing to improved open rates.
- Developed marketing materials for client campaigns, enhancing brand messaging.
- Developed content and promotional materials for various campaigns.
- Generated weekly reports on progress of marketing initiatives.
- Monitored online conversations related to brand and product mentions.
Education
Associate of Science - Business Administration And Management
05-2026
- 2026 - Dean's List
- 2026 - Honor Roll
Skills
- Rental coordination
- Guest management
- Customer service
- Guest engagement
- Time management
- Multitasking
- Problem-solving
- Communication skills
Certification
- Business Administration
- Business Administration - Small Business
Timeline
Airbnb Host - JW Properties
09.2025 - Current
Property Manager - JW Properties
08.2024 - Current
Customer Service Cashier - Medicine Box of Forest City
05.2024 - 08.2025
Marketing Intern/Summer - Strive Marketing
05.2023 - 08.2023
Cashier /Grill Cook - Wease General Store
08.2022 - Current
Isothermal Community College - Associate of Science, Business Administration And Management