JaQorya Copeland
Fairbury,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Airbnb Host
Self Employed Services
07.2020 - Current
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Transportation Management Coordinator
Army Reserve
02.2016 - Current
- Requested and coordinated transport capabilities to meet missions.
- Arranged documentation and reports for follow-up or response to tracer actions.
- Coordinated and monitored movement of personnel and cargo throughout country.
- Identified hazardous materials and safely secured or disposed of it.
Audit Associate
Costco
05.2015 - Current
- Prepared working papers, reports and supporting documentation for audit findings.
- Conducted financial, compliance and operational audits.
- Followed established auditing processes to meet internal and regulatory requirements.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Worked audit engagements for industries in engineering, manufacturing, non-profit and human resources.
- Gathered and analyzed financial data to determine improvement efforts.
Shipping and Receiving Clerk
Costco
10.2010 - Current
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Analyzed data to prepare reports and identify process improvements.
Education
Diploma - General Studies
Pebblebrook High School
Mableton, GA05.2010
Skills
- Rental Sales
- Inventory Control
- Special Events
- Customer Retention
- Property Showing
- Rental Management
- Active Listening
- Monthly Fee and Payment Collection
- Rental Pricing Strategies
- Collect Payments
- Serve Customers
- Tax Liability Calculation
- Tenant Eligibility Determination
- Front Desk Operations
Timeline
Airbnb Host
Self Employed Services
07.2020 - Current
Transportation Management Coordinator
Army Reserve
02.2016 - Current
Audit Associate
Costco
05.2015 - Current
Shipping and Receiving Clerk
Costco
10.2010 - Current
Diploma - General Studies
Pebblebrook High School