Kelly Howard Gilbert
Jackson,MS
Summary
Coordinated Real Estate agent/ Air B&B Host with more than Ten years of experience working for high-end Short term rental properties. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration.
Overview
15
15
years of professional experience
Work History
Airbnb Host
Self Employed Web
Jackson, MS
08.2018 - Current
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades, to made sure safety is priority, multi tasking many duties
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations and attention to details
- Completed detailed assessments, effectively implementing comprehensive home consultation process
- Problem solving and last minute requests to address needs of guests, achieving top guest satisfaction and repeat business
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates and create best customer experiences
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates
- Oversaw day-to-day operations of 10 homes with staff
- Worked flexible hours; night, weekend, and holiday shifts. very dependable and on call for customer service needs of clients
- Carried out day-day-day duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Real Estate Agent
RE/MAX
Madison , MS
04.2011 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Communicated with clients to understand property needs and preferences
- Maintained connections with clients to encourage repeat business and referrals
- Negotiated, facilitated and managed real estate transactions
- Developed and maintained relationships with clients through networking, postcards and cold calling
- Advertised client properties through websites, social media and real estate guides
- Team player, between buyers and sellers to provide positive experiences for both parties
- Assisted clients in financial planning for purchase
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area
- Represented buyers and sellers of developed and undeveloped properties
- Marketed and sold property for clients by hosting open houses and advertising online and in print
- Presented purchase offers to sellers for consideration
- Wrote listings detailing and professionally highlighting property features to increase sales chances
- Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue
Education
Licensed Real Estate Agent - Real Estate
Mississippi Real Estate Institution
Flowood, MS04.2011
Associate of Business Administration - Business Administration And Management
Phillips Community College of Flowood Ms
Flowood, MS05.1999
Skills
- Administrative Leadership
- Grounds and Facility Inspection, Safety
- Insurance Coordination
- Customer Service / Retention
- Rental Management
- Active Listening
- Safety Management and Enhancement
- Complaints Investigation/Disturbance Handling
- Employee Motivation and Guidance
- Creative and Adaptable
- Flexible
- Dependable
- Detail Oriented
- Team Player
Timeline
Airbnb Host
Self Employed Web
08.2018 - Current
Real Estate Agent
RE/MAX
04.2011 - Current
Licensed Real Estate Agent - Real Estate
Mississippi Real Estate Institution
Associate of Business Administration - Business Administration And Management
Phillips Community College of Flowood Ms
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