Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Stone

Roseville

Summary

Dynamic shift leader with a positive attitude and proven cash handling expertise at Baskin Robbins. I am skilled in team supervision and conflict resolution, and I enhanced customer satisfaction through effective problem-solving and training initiatives. Committed to maintaining safety standards while fostering a collaborative work environment that promotes employee growth and operational excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Leader

Baskin Robins
08.2022 - Current
  • Supervised team members to ensure adherence to operational standards and customer service excellence.
  • Trained new employees on company policies, procedures, and safety protocols for seamless onboarding.
  • Monitored inventory levels and assisted in stock replenishment to maintain product availability.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction ratings.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Shift Supervisor

Circle Pizza
05.2021 - 08.2022
  • Supervised daily operations, ensuring adherence to safety and quality standards.
  • Trained new employees on operational procedures and efficient workflow practices.
  • Monitored inventory levels, assisting in timely reordering of supplies.
  • Resolved customer inquiries and issues, maintaining high satisfaction levels.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.

Food Service Worker

Five Guys
06.2020 - 10.2020
  • Provided excellent customer service by assisting patrons with menu selections and addressing inquiries.
  • Maintained cleanliness of dining area, ensuring compliance with health and safety standards.
  • Assisted in food preparation tasks, following established recipes and portion guidelines.
  • Operated kitchen equipment safely, learning proper usage and maintenance procedures.
  • Collaborated with team members to ensure timely service during peak hours.
  • Learned food safety protocols to minimize risks and enhance overall hygiene practices.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

High School Diploma -

Laguna Creek High School
Elk Grove, CA

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Team supervision
  • POS system operation
  • Safety processes and procedures
  • Conflict resolution
  • Diplomatic and fair
  • Drawer assignments
  • Employee relations

Certification

OSHA certified

Timeline

Shift Leader

Baskin Robins
08.2022 - Current

Shift Supervisor

Circle Pizza
05.2021 - 08.2022

Food Service Worker

Five Guys
06.2020 - 10.2020

High School Diploma -

Laguna Creek High School

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