Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hannah Stopka

Cuyahoga Falls,OH

Summary

Motivated brand ambassador with a talent for promoting products and organizing engaging events. Known for strong customer interaction skills and a focus on driving brand loyalty through effective communication and service excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

The Loft
Kent, OH
08.2024 - Current
  • Prepared and served a variety of cocktails and beverages to customers.
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Provided excellent customer service by engaging with patrons and addressing needs.
  • Handled cash transactions accurately while processing payments efficiently.
  • Developed strategies to maximize sales opportunities by upselling products.

Jewelry Brand Ambassador

Rilee Brode
Rootstown, Ohio
07.2022 - Current
  • Promoted brand awareness through engaging social media interactions.
  • Assisted in organizing promotional events to enhance customer engagement.
  • Provided product knowledge to customers, ensuring informed purchasing decisions.
  • Distributed flyers, brochures, and other materials at promotional events.
  • Educated customers on product benefits and usage to drive brand loyalty.

Shift Leader

FW. Albrecht Company
Cuyahoga Falls, OH
07.2018 - 11.2023
  • Supervised daily operations to maintain efficiency in fast-paced environment.
  • Coordinated team schedules for adequate staffing during peak hours.
  • Trained new employees on company policies and customer service standards.
  • Addressed customer inquiries, resolving issues to enhance satisfaction levels.
  • Resolved customer complaints promptly and professionally to ensure service quality.
  • Monitored inventory levels, assisting with stock management procedures.
  • Balanced front office register, cashier tills, and checks for accuracy.
  • Performed various tasks for other departments as needed, including stock and flower shop.

Front of House Staff Member

Chick fil-A
Cuyahoga Falls, OH
10.2019 - 06.2020
  • Prepared restaurant for daily opening and ensured readiness of operations.
  • Operated point-of-sale systems accurately to track sales data.
  • Delivered exceptional customer service by packaging food and delivering orders to customers.
  • Collaborated with team members to ensure smooth service flow during peak hours.
  • Performed other duties as assigned by management.

Education

State Esthetician License - Esthetics

Portage Lakes Career Center
Green, OH
05-2024

Stark State
Akron, OH

Skills

  • Microsoft Office Suite
  • Brand promotion
  • Event organization
  • Email management
  • Data entry
  • Time management
  • Staff training
  • Hospitality and accommodation
  • Customer service expertise

Certification

Microsoft Office, Microsoft Word, Outlook, A dedicated, organized achiever who communicates well with all levels, and responds strongly to the challenge to meet and exceed goals.

References

Available Upon Request

Timeline

Bartender

The Loft
08.2024 - Current

Jewelry Brand Ambassador

Rilee Brode
07.2022 - Current

Front of House Staff Member

Chick fil-A
10.2019 - 06.2020

Shift Leader

FW. Albrecht Company
07.2018 - 11.2023

State Esthetician License - Esthetics

Portage Lakes Career Center

Stark State

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