CAROLANN WOOD
Middleburg,FL
Summary
Clinical Support & Documentation | Strategic Planning | Process Improvement | Clients Relations Positioned to deliver quality service, innovative operational efficiency and cost reduction. Professional with strong knowledge and hands-on experience in patient care, medical coding, on-site routine and complex encounter coding, cost containment and facilitating process improvement initiatives Orange Park, Florida 32073 Dedicated and solution-focused professional who is efficient, thorough and passionate about delivering quality service; possess 8+ years experience in performing a wide range of medical front office duties including coding, documentation, scheduling and filling system maintenance SKILLS AND EXPERTISE Adept at creating a clean working environment and keeping patients comfortable through communication and good health care practices; skilled at establishing record of reliability and creating positive rapport with patients, family and staff Coding Health Record Medical Terminology Customer Services Documentation and Charting Supply Radiology Procedures Conflict/ Complain Resolution Assessments and Vitals Information Dissemination CPT & HCPCS Coding Reporting and Compliance Electronic Medical Record Service Focused Customer Service
Overview
14
14
years of professional experience
Work History
Bartender
Wildkat Bar And Grill
08.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sortation Associate
Amazon
08.2020 - 01.2021
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Informed management immediately of sorting issues, conveyor problems and safety concerns.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
Medical Coder
Borland Groover
12.2019 - 01.2020
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
Service Advocate IV
Florida Blue
08.2016 - 12.2019
- Provide members with quality customer service in regards to claims, benefits, enrollment and payments
- As well as any other questions the member may have
- Work with customers and employees with compassion and professionalism
- Receive payments, and bill payments and record correctly into the company software program
- Resolve customer complaints regarding service
- Work within a team setting and leverage strengths of others to accomplish objectives
- Cross trained in Pre ACA, Written and Small Group
Secretary
Community Behavioral Services
09.2015 - 08.2016
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Responsible for achieving overall efficiencies in workflows, ensuring effective communication between departments, and continually improving operational processes and practices
- Consistently met and exceeded all efficiency, volume, cost, quality, safety, and profitability targets
- Provided administrative and operational support to team members
- Directed guests and routed deliveries and courier services
Patient Care Technician
Orange Park Medical Center
12.2010 - 09.2015
- Administered general treatments to patients while aiding healthcare professionals with more complex procedures
- Ensured that patient needs are met by responding to call lights and assisting with daily living activities
- Increased positive patient outcomes by consistently responding in a swift and efficient manner
- Maintained a clean, healthy and safe environment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Monitored vital signs, such as blood pressure, pulse and blood glucose levels
Certified Nursing Assistant
Life Care Center
07.2009 - 02.2010
Education
CPC-A Certification -
Florida State College at Jacksonville
Jacksonville, FloridaAssociate of Science - Respiratory Therapy
Florida State College At Jacksonville
Jacksonville, FL05.2024
Skills
- Knowledge of medical terminology and basic clinical skills
- Able to collaborate and work in a fast-paced team environment
- Well-developed ability perform and manage multiple assignments in a busy office setting
- Ability to remain calm in difficult situations whilst at the same time being observant, adaptable and firm with patients
- Ability to respond quickly to emergencies
- Data Entry: 30 WPM without errors
- TECHNICAL SKILLS
- Microsoft Office Suite
- EMR (electronic medical records)
- Athena
- Microsoft Excel
- PERSONAL SKILLS
Timeline
Bartender
Wildkat Bar And Grill
08.2022 - Current
Sortation Associate
Amazon
08.2020 - 01.2021
Medical Coder
Borland Groover
12.2019 - 01.2020
Service Advocate IV
Florida Blue
08.2016 - 12.2019
Secretary
Community Behavioral Services
09.2015 - 08.2016
Patient Care Technician
Orange Park Medical Center
12.2010 - 09.2015
Certified Nursing Assistant
Life Care Center
07.2009 - 02.2010
CPC-A Certification -
Florida State College at Jacksonville
Associate of Science - Respiratory Therapy
Florida State College At Jacksonville
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