Candace Walker
Albany,OR
Summary
I took time off to be my mother's gaurdian before she passed, thus the break in professional career.
Energetic and enthusiastic insurance professional motivated to succeed in fast-paced and deadline-driven professional environment. Comprehensive knowledge of claims adjustments with special knowledge of auto appraisals and CCC pathways estimations.
Insurance in my niche. I am detailed oriented, have implemented process and change, new programs, in house bonuses for production and attitude. I love Adjusting and Insurance, as it feeds my need to look at facts, pick up details, and be a firm but empathetic ear to my clients.
Overview
9
9
years of professional experience
Work History
Bartender
Self Employed Web
Linn County, OR
01.2021 - 05.2023
- Promoted products to customers to enhance bill totals with high-profit items.
- Created signature beverages to increase revenue and patron loyalty.
- Maintained accurate inventory of liquor, beer and wine for catering events.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Resolved customer complaints quickly and professionally while maintaining positive attitude towards guests at all times.
- Set up banquet bars, stocked all supplies and put together table arrangements for each event.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
PIP Medical Rep Insurance
Progressive
Remote/Tigard, Oregon
08.2018 - 01.2021
- Analyzed policy provisions, legal documents and medical records.
- Decreased loss ratios through fair and timely claim processing.
- Reviewed data to verify validity of claims and determine case management actions.
- Developed relationships with clients, underwriters, adjusters, brokers and other internal and external stakeholders.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Evaluated subrogation opportunities to identify recoverable funds.
- Discovered occurrences of insurance fraud or criminal neglect to avoid workplace liability.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
- Monitored litigation status through court filings or contact with attorneys.
- Participated in training sessions related to new policies or procedures.
- Mitigated client worries through communication with medical, legal, insurance and repair companies.
- Drafted correspondence related to claim investigations and settlements.
Social Worker Benefits/Child Support
Idaho Department of Health and Welfare
Boise, ID
06.2014 - 08.2018
Education
Xatimate/ICAR Certificate - Auto Insurance Repair Claims
GEICO Auto Adjuster Training Program
Remote10-2023
Associate of Applied Science - Business Management
Linn Benton Community College
Albany, OR06-2005
Oregon Adjusters All Lines/Xatimate - Auto Insurance
Adjuster Pro
RemoteSkills
- Health Codes Compliance
- Basic Accounting
- Beverage Preparation
- Suggestive Selling
- Multi-Line Phone System
- Risk Assessment
- Policy Interpretation
- Claims Handling
- Fraud Detection Knowledge
- Damage Mitigation
- Claims Investigations
- Damage Assessment
- Vehicle Inspection
- Customer Service Expertise
- Documentation Management
- Appointment Scheduling
- Repair Cost Estimation
- Body Shop Knowledge
- Medical Terminology Specialist
- Database Management
- Advanced Computer Skills
- Data Analysis
- Claims File Management Processes
- Medical Coding
- Sales Background
Timeline
Bartender
Self Employed Web
01.2021 - 05.2023
PIP Medical Rep Insurance
Progressive
08.2018 - 01.2021
Social Worker Benefits/Child Support
Idaho Department of Health and Welfare
06.2014 - 08.2018
Xatimate/ICAR Certificate - Auto Insurance Repair Claims
GEICO Auto Adjuster Training Program
Associate of Applied Science - Business Management
Linn Benton Community College
Oregon Adjusters All Lines/Xatimate - Auto Insurance
Adjuster Pro
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