Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Bourque

West Springfield,MA

Summary

-Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers.

-Residential care professional with strong foundation in providing support and guidance to individuals in need. Skilled in crisis intervention, conflict resolution, and behavior management, with proven track record of fostering positive outcomes. Valued team player known for adaptability, reliability, and results-driven approach that aligns with organizational goals. Proficient in active listening, empathy, and maintaining safe, nurturing environment.

Overview

9
9
years of professional experience

Work History

Bartender

Lighthouse
03.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

In-Home Nanny

Nanny, Care.com
11.2023 - Current
  • Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
  • Maintained open communication with parents to discuss progress, challenges, and goals for the children.
  • Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
  • Aided in cognitive development by incorporating educational games and activities into daily routines.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Built positive and nurturing environments to support child social and emotional growth.

Residential Counselor

ServiceNet Inc. Northampton Outpatient Clinic
08.2016 - 06.2023
  • Provided guidance and support to clients in need of assistance with daily living skills.
  • Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
  • Monitored client progress, documented observations, and reported changes in behavior to supervisors.
  • Assisted with crisis intervention services when needed.
  • Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
  • Implemented behavioral interventions designed to modify or reduce problematic behaviors.
  • Organized recreational activities such as field trips or sports events to promote physical activity and healthy lifestyle habits.
  • Provided transportation for clients as needed to appointments or other activities outside the residence.
  • Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
  • Supervised medication administration according to physician instructions.
  • Performed regular room checks for cleanliness standards as well as security purposes.
  • Prepared meals and assisted clients with laundry and household chores.

Bartender

Froggy's Saloon
02.2022 - 08.2023
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Processed payments accurately and efficiently with POS system.
  • Stocked ice bins and coolers as needed throughout shift.
  • Cleansed glasses with sanitizing solution after each use.
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification cards for proof of age prior to serving alcohol beverages.

Bartender/Server

Skyline Brewery
03.2023 - 03.2025
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Stocked ice bins and coolers as needed throughout shift.
  • Cleansed glasses with sanitizing solution after each use.
  • Performed opening and closing duties including restocking supplies.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Cocktail Server

MGM Springfield
03.2019 - 03.2020
  • Communicated with customers to take drink orders accurately.
  • Prepared and served alcoholic beverages in accordance with company standards.
  • Checked identification of customers to verify age requirements for purchase of alcohol.
  • Monitored guest consumption of alcohol and intervened as needed according to established guidelines.

Education

Associate of Arts - Human Services

Holyoke Community College
Holyoke, MA
05.2016

Associate of Science - Radiology

Springfield Technical Community College
Springfield, MA
07-2028

Skills

  • Food Service
  • Food Running
  • Food Preparation
  • Health Codes Compliance
  • Beverage Preparation
  • Payment Processing
  • Menu Memorization
  • HIPAA Compliance
  • Progress Documentation
  • Incident Reporting
  • Resident Supervision
  • Strong multitasking
  • Customer service
  • Engaging personality
  • Health codes compliance
  • De-escalation techniques
  • Counseling and coaching
  • Behavioral intervention plans
  • Mental health disorders
  • Progress documentation

Timeline

Bartender

Lighthouse
03.2025 - Current

In-Home Nanny

Nanny, Care.com
11.2023 - Current

Bartender/Server

Skyline Brewery
03.2023 - 03.2025

Bartender

Froggy's Saloon
02.2022 - 08.2023

Cocktail Server

MGM Springfield
03.2019 - 03.2020

Residential Counselor

ServiceNet Inc. Northampton Outpatient Clinic
08.2016 - 06.2023

Associate of Arts - Human Services

Holyoke Community College

Associate of Science - Radiology

Springfield Technical Community College

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