Hannah Sweeney
Wasilla,AK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
Work History
Dental Assistant
Aurora Dental care
Wasilla, Alaska
10.2024 - Current
- Assisted dentists during procedures to ensure patient comfort and safety.
- Prepared treatment rooms with necessary instruments and materials for procedures.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Managed patient records using electronic health record systems efficiently.
- Scheduled appointments and coordinated patient follow-ups to enhance clinic workflow.
- Sterilized instruments and maintained a clean, organized work environment consistently.
- Collaborated with dental team to streamline processes and improve patient experience.
- Monitored inventory levels of dental supplies and placed orders when necessary.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Maintained a neat, clean and organized environment throughout the office.
- Laid out dental instruments and equipment before procedures.
Bank Teller Supervisor
Mac Fcu
Wasilla , Alaska
06.2023 - Current
- Supervised and evaluated teller staff, providing feedback on performance;.
- Ensured compliance with all banking regulations and procedures;.
- Assisted in developing and implementing training programs for new tellers;.
- Resolved customer complaints promptly and efficiently;.
- Developed strategies to improve customer service standards;.
- Maintained accurate records of transactions, deposits, withdrawals.;.
- Monitored cash levels in each teller's drawer;.
- Processed customer requests for loans or other services;.
- Assisted with daily balancing of the branch's accounts;.
- Reconciled discrepancies between actual cash amounts and book balances;.
- Responded to inquiries from internal and external auditors regarding bank policies and procedures;.
- Conducted regular audits of teller activities to ensure accuracy of transactions;.
- Identified opportunities to reduce costs and increase efficiency within the branch operations;.
- Analyzed reports related to branch performance metrics such as sales goals, operational efficiencies, customer satisfaction scores.;.
- Provided guidance to junior team members on how to handle difficult customer scenarios effectively ;.
- Facilitated weekly meetings with the bank's management team about current issues facing the branch office ;.
- Generated reports outlining daily transaction activities at the branch level ;.
- Implemented new policies and procedures when needed.
- Managed and balanced cash vault, audits, and general ledger accounts.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Supervised and trained teller staff on bank policies, procedures, and customer service standards.
Bank Teller Member Service Representative
Global FCU
Wasilla , AK
08.2021 - 06.2023
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
PCA
Shine Bright Care
Wasilla , Alaska
03.2020 - 09.2020
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Accompanied clients to doctor's appointments and outings when necessary.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
- Responded promptly to emergency situations according to established protocols.
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Transported clients from one location to another in an efficient manner.
- Assisted patients with recreational activities such as reading books or playing board games.
PCA
Hearts and hands of care
03.2018 - 03.2020
- Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
- Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
- Maintained accurate records of client care services provided on a daily basis.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Accompanied clients to doctor's appointments and outings when necessary.
- Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.
- Educated families about proper nutrition for their loved ones in order to maintain good health.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Responded promptly to emergency situations according to established protocols.
- Transported clients from one location to another in an efficient manner.
- Assisted patients with recreational activities such as reading books or playing board games.
- Communicated regularly with supervisors regarding any changes in client status or behavior that require attention.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Environmental Services Housekeeper
Matsu regional hospital
Palmer, Alaska
01.2013 - 12.2018
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Vacuumed carpets and upholstered furniture.
- Swept, mopped, scrubbed and waxed floors.
- Dusted furniture, pictures, window sills and other surfaces.
- Emptied trash receptacles and disposed of waste materials properly.
- Stocked linen closets with fresh linens as needed.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Maintained cleaning equipment in a clean and orderly fashion.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Performed general maintenance duties such as changing light bulbs or fixing broken locks on doors and windows.
- Assisted in the set-up of conference rooms for meetings or events.
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Reported any damages or maintenance needs to supervisor immediately upon discovery.
- Kept storage areas organized and free of clutter by disposing of unused items appropriately.
- Maintained inventory of cleaning supplies used throughout shift.
- Provided assistance with moving heavy furniture or equipment as requested.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Serviced, cleaned and restocked restrooms.
- Followed company uniform, performance and security policies with every job.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
Education
High School Diploma -
Focus Homeschool Program
Anchorage, AK03-2013
Skills
- Workflow Optimization
- Staff Training and Development
- Customer Relationship Building
- Policy Enforcement
- Branch operations
- Service Quality Assurance
- Customer Engagement
- Staff Management
- Motivational Techniques
- Business Development
- Problem solving
- Effective communication
- Time management
- Detail orientation
- Dental procedure preparation
- Patient data gathering
- Oral X-rays
- Disinfecting rooms and equipment
- Dental impression specialist
- Dental staff assistance
- Dental impressions
- Appointment scheduling
- X-ray processing
- Dental material handling
- Taking X-rays
- Equipment sterilization
- Customer service
- Treatment coordination
- Patient care coordination
Timeline
Dental Assistant
Aurora Dental care
10.2024 - Current
Bank Teller Supervisor
Mac Fcu
06.2023 - Current
Bank Teller Member Service Representative
Global FCU
08.2021 - 06.2023
PCA
Shine Bright Care
03.2020 - 09.2020
PCA
Hearts and hands of care
03.2018 - 03.2020
Environmental Services Housekeeper
Matsu regional hospital
01.2013 - 12.2018
High School Diploma -
Focus Homeschool Program