Hannah Thompson
Denver,CO
Summary
Experienced JPMorgan Chase employee skilled in client relationship development, operations management, and goal achievement. Proficient in organizational, time management, and documentation. Seeking an events management role to further advance my career and cultivate further lasting client relationships within the company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Relationship Banker
JP Morgan Chase
Denver, CO
03.2022 - Current
- Built long-term relationships with customers by providing personalized service and support.
- Ensured privacy and protection of clients by adhering to branch operations
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Attended meetings with other bankers to discuss best practices related to relationship building.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Maintained regular contact with clients through consistent and effective email and outbound call communications.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
Associate Banker
JPMorgan Chase
Englewood, CO
10.2019 - 03.2022
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Provided customer service by attending to their inquiries and requests for information.
- Ensured compliance with banking regulations and procedures in daily operations.
- Established strong relationships with customers to increase customer loyalty.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
Manager on Duty
Pizza Hut
Aurora, CO
01.2019 - 06.2020
- Ensured compliance with safety regulations, company policies, and procedures.
- Trained new employees on job duties and company policies.
- Resolved customer complaints in a professional manner.
- Analyzed data from customer surveys and implemented changes accordingly.
- Complied with company policies, objectives and communication goals.
- Maintained composure and professionalism in high-pressure scenarios, successfully de-escalating tense moments.
Education
High School Diploma -
Gateway High School
Aurora, CO05-2019
Skills
- Sales expertise
- Customer Service-Oriented
- Relationship building and book of business management
Certification
- Series 6
Timeline
Relationship Banker
JP Morgan Chase
03.2022 - Current
Associate Banker
JPMorgan Chase
10.2019 - 03.2022
Manager on Duty
Pizza Hut
01.2019 - 06.2020
High School Diploma -
Gateway High School
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